Terrible service

When my FON router stopped working I took it in to Clearwater Mall who tested the device and promised that it would be repaired or replaced within 1 week at the most. 3.5 weeks later I am still waiting for my router! Every time I've called tech support I have been told there is no stock available, but no one has been able to give an estimate of when I will get a resolution. Not once during this time was I ever issued with a reference number.<br> <br> Today when I called to check up again (because Mweb will not actually update a customer on an issue) I was told that there has never been any issue logged with my device, and they have no idea what I am talking about. Their only suggestion was to go back to Clearwater Mall to follow up.<br> <br> How can it be that difficult to repair or replace a faulty router? Apparently very difficult, when one branch of the company has no idea what the other is doing...<br> <br> Sick and tired of this poor service, and the \not my problem"attitude of the support staff."""