terrible service

IT HAS NOW BEEN A WEEK AND I AM STILL WAITING TO HAVE SOMEONE GET BACK TO ME SO I CAN FIND OUT WHEN I WILL RECEIVE MY ROUTER, YOU WERE VERY QUICK TO TAKE MY MONEY AND NOW I AM PAYING FOR SOMETHING THAT I DONT HAVE, .................... IF I DIDNT PAY YOU, YOU WOULD BE QUICK TO SUSPEND THE SERVICE......JUST SPENT 1HOUR 33 MIN WAITING ON THE LINE TO TRY AND FIND OUT WHEN I WILL RECEIVE THIS ROUTER ..................... IF I TOOK MONEY FROM SOMEONE AND DIDNT GIVE THE GOODS , IS THAT *****ING OR *****???????????????????????????????