Terrible service

Their customer service is appalling. We’ve requested fibre activation and even paid for it and yet we’ve received no assistance in this regard. What is the point of having a WhatsApp chat if no one responds? We’ve called customer service, an assistant answered the phone and then went silent, pretending to not be there but we could hear everything else in the background. She then dropped the call without phoning back. Mweb needs to do better!!! Can someone please call me on *** urgently?!