TS
Tercia S
1 reviews | Active since Mar 2013
04 Jun 2026, 22:56
Terrible service
I am extremely disappointed with MWEB's service. I have been waiting 4 days for my internet line to be connected, and despite multiple follow-ups, there has been no resolution or clear communication regarding the delay. Reliable internet is essential, and waiting this long without any progress is unacceptable. Customer service has not provided any meaningful updates, leaving me frustrated and without the service I am paying for. I expected far better from MWEB. If you're considering using them, be prepared for possible delays and poor communication when issues arise. Very disappointing experience.
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Mweb's replyOfficial
05 Jun 2026, 10:35Hi Tercia,
Thank you for reaching out and for sharing your experience. We understand how frustrating it is to be waiting several days for your internet to be connected, especially when you’ve already followed up multiple times and are expecting clear progress and communication. This situation has not met the level of service and clarity we aim to provide, particularly when it comes to getting your connection up and running as soon as possible. We can confirm that your order has already been escalated to the network provider, who is currently in the process of provisioning your service. To ensure this continues moving forward, we have also requested the team handling order activations to follow up and provide you with a direct email update as soon as there is new feedback.
If you require any further assistance or would like to follow up, you’re welcome to send us a direct message on Hello Peter, and we’ll ensure you are assisted.
Kind regards,
Mweb Team
Thank you for reaching out and for sharing your experience. We understand how frustrating it is to be waiting several days for your internet to be connected, especially when you’ve already followed up multiple times and are expecting clear progress and communication. This situation has not met the level of service and clarity we aim to provide, particularly when it comes to getting your connection up and running as soon as possible. We can confirm that your order has already been escalated to the network provider, who is currently in the process of provisioning your service. To ensure this continues moving forward, we have also requested the team handling order activations to follow up and provide you with a direct email update as soon as there is new feedback.
If you require any further assistance or would like to follow up, you’re welcome to send us a direct message on Hello Peter, and we’ll ensure you are assisted.
Kind regards,
Mweb Team
Mweb's reply05 Jun 2026, 10:35
Official
Hi Tercia,
Thank you for reaching out and for sharing your experience. We understand how frustrating it is to be waiting several days for your internet to be connected, especially when you’ve already followed up multiple times and are expecting clear progress and communication. This situation has not met the level of service and clarity we aim to provide, particularly when it comes to getting your connection up and running as soon as possible. We can confirm that your order has already been escalated to the network provider, who is currently in the process of provisioning your service. To ensure this continues moving forward, we have also requested the team handling order activations to follow up and provide you with a direct email update as soon as there is new feedback.
If you require any further assistance or would like to follow up, you’re welcome to send us a direct message on Hello Peter, and we’ll ensure you are assisted.
Kind regards,
Mweb Team
Thank you for reaching out and for sharing your experience. We understand how frustrating it is to be waiting several days for your internet to be connected, especially when you’ve already followed up multiple times and are expecting clear progress and communication. This situation has not met the level of service and clarity we aim to provide, particularly when it comes to getting your connection up and running as soon as possible. We can confirm that your order has already been escalated to the network provider, who is currently in the process of provisioning your service. To ensure this continues moving forward, we have also requested the team handling order activations to follow up and provide you with a direct email update as soon as there is new feedback.
If you require any further assistance or would like to follow up, you’re welcome to send us a direct message on Hello Peter, and we’ll ensure you are assisted.
Kind regards,
Mweb Team