tM
tshepo M
1 reviews | Active since Oct 2018
31 Mar 2025, 12:36
Terrible service
If it were possible to give a minus rating I would give it. I got an email saying my wifi has been activated, they even had the audacity to send me the wifi name and password bit no one has come to install the fiber hardware. It's been more than a week since escalation and still nothing has been done, not even a mere apology for the unacceptable inconvenience caused.
I tried calling to seek help to day and wasted over 100 worth of airtime listening to a recorded message, I also tried seeking help online but I haven't received a reply back after holding on over an hour.
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tshepo M's updateReviewer Update
04 Apr 2025, 11:47It's been two weeks since my query has been escalated and still haven't had any form of assistance. I was told the SLA is 24 to 72hours, but that has passed multiple times already. I'm still was my airtime trying to get in contac with either vuma or the ISP BUT ALL MY EFFORTS ARE WASTED ON A STUPID VOICE MACHINE!!!. the business hasn't reached out even after writing on HP and their social pages. The CX these providers give is complete nonsense. I demand this thing to be fixes or been refunded money as I've never received any services from this service providers
tM
tshepo M's update04 Apr 2025, 11:47
Reviewer Update
It's been two weeks since my query has been escalated and still haven't had any form of assistance. I was told the SLA is 24 to 72hours, but that has passed multiple times already. I'm still was my airtime trying to get in contac with either vuma or the ISP BUT ALL MY EFFORTS ARE WASTED ON A STUPID VOICE MACHINE!!!. the business hasn't reached out even after writing on HP and their social pages. The CX these providers give is complete nonsense. I demand this thing to be fixes or been refunded money as I've never received any services from this service providers