Terrible service

I am so upset right now with mweb. My internet stopped working for 2days and I reported it on the app. I sent emails as well with no response so I eventually called tonight at approx.. 6:10 and spent 45min on a call with rep. I already knew the problem was on mweb network but i willingly went along with everything this agent suggested. I have had this issues many times before and wach time mwwb changed ip and service would come back. This agent was arrogant to say the least and i said my airtime was running out would he call back. He of no help and spoke patronising to me as if i had zero knowledge of what qas wrong. If a manager is listening please liaten to the recording. I stl have no internet and if i could find a new provider this minute i would walk away. Teach your staff respect first and dont treat ua like trash. Call me on ***