Terrible service

Hi. I have been contacting Mweb for the past 2 weeks with regards to fibre. I have been constantly advised that i do not have coverage in my area to which i have advised them that their map and information is completely wrong. Once i have seen the map they use on their website i noticed that my house isnt even sjowing on the map. A house which has been built 5 years ago. I was asked yo contact open serve which i have done and a guy by the name of Lebo came through and confirmed that there is fibre. I gave been promised constantly by the staff that they will be contacting me within 48 hrs to hive me an update as the need to get confirmation from management. Today i called again and the lady i spoke to was completely rude and when asked yo speak yo a manager i was told its no use talking to a manager, they not going to do anything. I insisted and she said ok and placed me on jold for 15minutes before i dropped the call.