Terrible service

I am a new customer, waiting for a delivery of my sim and router. Delivery was set for the 11 April 2023 at my work address due to not having my original ID with a certified copy of my ID and proof of residence the stuff could not be delivered. I advised mweb that my ID is lost the agent I spoke to said I must make an affidavit stating so it must be stamped and signed under oath and they will advise the courier company to deliver. She also advised that it has been escalated a Manager also advised it has been escalated and the courier has been advised. After work I went to do the affidavit and rescheduled the delivery for 12 April 2023 only to be told by the courier they have not received any instruction from mweb.I contacted mweb and spoke to a very rude agent who informed me that the previous agent gave me incorrect information and the person she made me speak to was not a Manager. He said he can put me through to a Manager however It will take long to get through and he will advise the same thing, I need to go and make a temporary ID so I can get delivery.I held on for 10 minutes and he cut the call. The debit order has gone off the bank and I am sitting with no goods. Is a certified copy of my ID with proof of residence in the same name at my work address with an affidavit not proof enough that I am who I am and proof enough for delivery? It was very easy to do the application online but to get the goods is something else? Where do I find time to do a temporary ID and pay that amount just for a delivery?