Terrible service!

I've had mweb fibre for a few years, this year I changed jobs and asked them to change the debit order date, they refused to do so. Eventually i got a call from an agent saying the support team will call me to change the debit order date, that never happened.

I Eventually changed banking details so that the debit order would go off a different account, feb payment did not go off the account. When i tried to make the payment from the portal it said the account is inactive, i immediately started a chat with an agent and was told my account is active and payment was showing as successful, i explained that the network has been down and i was told to reboot the router. Since then I've been calling and chatting to different agent, each agent gives me a different story and reason, i have now finally spoken to an agent who says the account was actually canceled on 26 feb, no reason as to why it was canceled without the account being debited and also no explanation as why none of the other agents were picking this up. So we now have to call ànd place a new order and waste more airtime calling in because of this nonsense.