EK
Euan K
1 reviews | Active since Jun 2015
12 Jun 2015, 16:08
Terrible service
since installing my Mweb ADSL almost a year agoI have been plagued by intermittent or no service. This last week I have had no service despite calls daily to the call centre who assure me the issue will be resolved and has been escalated. All blame on Telcom but the contract is with Mweb and the onus is on them to sort it. I have over 70 logged complaint calls on this matter. I give up !!!!!
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Mweb's replyOfficial
12 Jun 2015, 16:36Hello euanakay,
Thank you for taking the time to raise your concerns.
Our customer care representative has been in contact with you today.
We are following up with Telkom regarding the line fault and will do all we can to try and get the fault resolved.
Please bear with us during this time.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has been in contact with you today.
We are following up with Telkom regarding the line fault and will do all we can to try and get the fault resolved.
Please bear with us during this time.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply12 Jun 2015, 16:36
Official
Hello euanakay,
Thank you for taking the time to raise your concerns.
Our customer care representative has been in contact with you today.
We are following up with Telkom regarding the line fault and will do all we can to try and get the fault resolved.
Please bear with us during this time.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has been in contact with you today.
We are following up with Telkom regarding the line fault and will do all we can to try and get the fault resolved.
Please bear with us during this time.
Kind regards
MWEB Client Services
Best regards,