TERRIBLE SERVICE.

Item: Mweb
Rating: 1
Author: Amber P

I waited three weeks to get WiFi installed at my new address, struggled to get through to customer service, and incurred additional costs due to issues not caused by me.

After submitting a review, I received an apology and was promised a refund for the extra costs, as well as improved service. Unfortunately, it has been nothing but disappointment after disappointment.

Now, after just three weeks, the service has been cut off. I have been trying to reach the technical team for the past three days with no success. No one responds on WhatsApp or the website chat. When calling, I am consistently placed between 42nd and 46th in the queue. On the rare occasion that I get through after holding for up to two hours the call is disconnected before I can receive any assistance.

This is the worst service I have ever experienced from any company!!

Helpful (0)

Replies (1)

Mweb's replyOfficial

13 Apr 2026, 11:10

Hello Amber. We hear how frustrating and exhausting this experience has been, especially after a long installation wait, additional unexpected costs, and now being disconnected again after only a short period of service. The repeated inability to reach support via WhatsApp, chat, and long call queues, followed by dropped calls, is clearly compounding the impact and disrupting your day-to-day connectivity. Your case is already with our Retentions team. It is now being prioritised for direct review and contact, so they can address the service interruption, installation timeline, and the promised refund in a single consolidated resolution.
We’ll ensure this is followed through until a proper resolution is reached and you’re not left chasing multiple channels again.

Kind regards,
The Mweb Team

Mweb's reply13 Apr 2026, 11:10

Official