TG
Timothy G
1 reviews | Active since Apr 2011
13 May 2015, 09:09
TERRIBLE SERVICE
I recently signed up for a 3g wireless modem which i received in April from Mweb, to date this is not working, i called the call center wireless department numerous times and was always told cell c did not activate it. how can i pay for a service that is not working???? I will be cancelling this contract. I took it upon myself contact Cell C they advised me that the sim is not registered Mweb needs to sort this out.<br> <br> This is unacceptable.
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Mweb's replyOfficial
13 May 2015, 12:33Hello TVTC,
Thank you for taking the time to bring this matter to our attention.
As per your discussion with our Customer service consultant this matter has now been addressed, the sim is now active and call back has been arranged for you as agreed.
We will also be investigating this matter internally and address it with the relevant persons.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services
Thank you for taking the time to bring this matter to our attention.
As per your discussion with our Customer service consultant this matter has now been addressed, the sim is now active and call back has been arranged for you as agreed.
We will also be investigating this matter internally and address it with the relevant persons.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply13 May 2015, 12:33
Official
Hello TVTC,
Thank you for taking the time to bring this matter to our attention.
As per your discussion with our Customer service consultant this matter has now been addressed, the sim is now active and call back has been arranged for you as agreed.
We will also be investigating this matter internally and address it with the relevant persons.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services
Thank you for taking the time to bring this matter to our attention.
As per your discussion with our Customer service consultant this matter has now been addressed, the sim is now active and call back has been arranged for you as agreed.
We will also be investigating this matter internally and address it with the relevant persons.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services
Best regards,