FP
Francois P
1 reviews | Active since Feb 2020
23 Apr 2026, 09:15
Terrible service
My experience with MWEB has been incredibly frustrating and disappointing. Their support structure is completely broken — you get passed from one department to another, only to be sent right back to where you started, with absolutely no resolution in sight.
It feels like no one takes ownership of a problem. Every interaction requires you to re-explain the same issue, and even then, nothing gets done. The lack of communication between their teams is glaring, and the overall service is inefficient and exhausting to deal with.
For a company in the connectivity space, you would expect a basic level of competence and customer care — but sadly, that’s not the case here. Instead of solutions, you get delays, confusion, and endless transfers.
I genuinely cannot wait to cancel my services and move to a provider that actually values its customers and knows how to resolve issues properly.
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
23 Apr 2026, 09:42Hi Francois,
Thank you for taking the time to share your feedback with us. We acknowledge how frustrating and exhausting this experience has been, particularly having to repeat the same issue across multiple departments without clear ownership or resolution. We understand your disappointment and recognise that this level of service and coordination falls short of what you should expect from Mweb.
In order for us to assist you effectively and ensure the matter is addressed by the correct team, we will need a bit more detail regarding the specific issue you are experiencing. Once this information is provided, the appropriate team will be able to take ownership and work toward a resolution.
Your feedback regarding the lack of coordination and overall support experience will be shared with our Service Quality Team for review and improvement, as this is not the standard of service Mweb aims to deliver.
Please send us a direct message on Hello Peter with a brief description of the issue, and we will ensure it is followed up accordingly.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback with us. We acknowledge how frustrating and exhausting this experience has been, particularly having to repeat the same issue across multiple departments without clear ownership or resolution. We understand your disappointment and recognise that this level of service and coordination falls short of what you should expect from Mweb.
In order for us to assist you effectively and ensure the matter is addressed by the correct team, we will need a bit more detail regarding the specific issue you are experiencing. Once this information is provided, the appropriate team will be able to take ownership and work toward a resolution.
Your feedback regarding the lack of coordination and overall support experience will be shared with our Service Quality Team for review and improvement, as this is not the standard of service Mweb aims to deliver.
Please send us a direct message on Hello Peter with a brief description of the issue, and we will ensure it is followed up accordingly.
Kind regards,
Mweb Team
Mweb's reply23 Apr 2026, 09:42
Official
Hi Francois,
Thank you for taking the time to share your feedback with us. We acknowledge how frustrating and exhausting this experience has been, particularly having to repeat the same issue across multiple departments without clear ownership or resolution. We understand your disappointment and recognise that this level of service and coordination falls short of what you should expect from Mweb.
In order for us to assist you effectively and ensure the matter is addressed by the correct team, we will need a bit more detail regarding the specific issue you are experiencing. Once this information is provided, the appropriate team will be able to take ownership and work toward a resolution.
Your feedback regarding the lack of coordination and overall support experience will be shared with our Service Quality Team for review and improvement, as this is not the standard of service Mweb aims to deliver.
Please send us a direct message on Hello Peter with a brief description of the issue, and we will ensure it is followed up accordingly.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback with us. We acknowledge how frustrating and exhausting this experience has been, particularly having to repeat the same issue across multiple departments without clear ownership or resolution. We understand your disappointment and recognise that this level of service and coordination falls short of what you should expect from Mweb.
In order for us to assist you effectively and ensure the matter is addressed by the correct team, we will need a bit more detail regarding the specific issue you are experiencing. Once this information is provided, the appropriate team will be able to take ownership and work toward a resolution.
Your feedback regarding the lack of coordination and overall support experience will be shared with our Service Quality Team for review and improvement, as this is not the standard of service Mweb aims to deliver.
Please send us a direct message on Hello Peter with a brief description of the issue, and we will ensure it is followed up accordingly.
Kind regards,
Mweb Team
Mweb's replyOfficial
23 Apr 2026, 09:43 Hello Francois, We hear how exhausting and frustrating this experience has been for you, especially having to repeat the same issue multiple times and feeling like you are being passed between teams without clear ownership or resolution. That is not the experience we aim to deliver. We want to take ownership of this properly and ensure it is handled as a single, continuous case rather than separate interactions. We will be reviewing your previous interactions and routing to identify where the breakdown occurred, and we will align the correct technical and support teams to your case so it is not restarted each time. To move this forward effectively, please send us a private message with your Mweb account details, the main issue you are experiencing, and any reference numbers you have received. This will allow us to assign a dedicated agent to your case who will stay with you through to resolution. Once received, we will:
Kind regards,
Mweb Team
- Consolidate your case history into one active ticket
- Assign a single point of contact for updates and progress
- Escalate to the relevant teams where required
- Keep you informed until the issue is fully resolved
Kind regards,
Mweb Team
Mweb's reply23 Apr 2026, 09:43
Official
Hello Francois, We hear how exhausting and frustrating this experience has been for you, especially having to repeat the same issue multiple times and feeling like you are being passed between teams without clear ownership or resolution. That is not the experience we aim to deliver. We want to take ownership of this properly and ensure it is handled as a single, continuous case rather than separate interactions. We will be reviewing your previous interactions and routing to identify where the breakdown occurred, and we will align the correct technical and support teams to your case so it is not restarted each time. To move this forward effectively, please send us a private message with your Mweb account details, the main issue you are experiencing, and any reference numbers you have received. This will allow us to assign a dedicated agent to your case who will stay with you through to resolution. Once received, we will:
Kind regards,
Mweb Team
- Consolidate your case history into one active ticket
- Assign a single point of contact for updates and progress
- Escalate to the relevant teams where required
- Keep you informed until the issue is fully resolved
Kind regards,
Mweb Team
FP
Francois P's updateReviewer Update
23 Apr 2026, 11:15I have tried to get Mweb to resolve the issue on why I received a sms to say my domain hosting package has gone live 48 hours ago, but still shows provisioning? Where not a single person on the help desk chat could assist, and just kept on transferring me.
FP
Francois P's update23 Apr 2026, 11:15
Reviewer Update
I have tried to get Mweb to resolve the issue on why I received a sms to say my domain hosting package has gone live 48 hours ago, but still shows provisioning? Where not a single person on the help desk chat could assist, and just kept on transferring me.
Mweb's replyOfficial
23 Apr 2026, 12:25Hello Francois,
Thank you for coming back and providing further clarity on the issue. We understand how frustrating it is to receive conflicting information and then not receive clear assistance, especially after being transferred between support channels without resolution. That is not the experience we aim to provide.
Your query has been escalated to our Hosting Team for urgent investigation into the provisioning status of your domain hosting package. They are currently reviewing the activation process and will provide you with direct feedback once they have completed their assessment.
We appreciate your patience while this is being worked on and will ensure the matter receives the attention it requires.
Kind regards,
Mweb Team
Thank you for coming back and providing further clarity on the issue. We understand how frustrating it is to receive conflicting information and then not receive clear assistance, especially after being transferred between support channels without resolution. That is not the experience we aim to provide.
Your query has been escalated to our Hosting Team for urgent investigation into the provisioning status of your domain hosting package. They are currently reviewing the activation process and will provide you with direct feedback once they have completed their assessment.
We appreciate your patience while this is being worked on and will ensure the matter receives the attention it requires.
Kind regards,
Mweb Team
Mweb's reply23 Apr 2026, 12:25
Official
Hello Francois,
Thank you for coming back and providing further clarity on the issue. We understand how frustrating it is to receive conflicting information and then not receive clear assistance, especially after being transferred between support channels without resolution. That is not the experience we aim to provide.
Your query has been escalated to our Hosting Team for urgent investigation into the provisioning status of your domain hosting package. They are currently reviewing the activation process and will provide you with direct feedback once they have completed their assessment.
We appreciate your patience while this is being worked on and will ensure the matter receives the attention it requires.
Kind regards,
Mweb Team
Thank you for coming back and providing further clarity on the issue. We understand how frustrating it is to receive conflicting information and then not receive clear assistance, especially after being transferred between support channels without resolution. That is not the experience we aim to provide.
Your query has been escalated to our Hosting Team for urgent investigation into the provisioning status of your domain hosting package. They are currently reviewing the activation process and will provide you with direct feedback once they have completed their assessment.
We appreciate your patience while this is being worked on and will ensure the matter receives the attention it requires.
Kind regards,
Mweb Team