Terrible service

<p>Mweb recently sent me a notification email stating that my 4mb premium account is going to be upgraded to a 6mb account FREE of charge with no extra monthly payments. After a month, nothing has been done, so I phoned them to query this. They stated that the account has been upgraded to 6mb, but the physical adls line should also be upgraded to a 6mb line. The consultant never mentioned any extra costs. At the end of the month Mweb billed me an extra R300 on my account. When I phoned them, they just told me the upgrade of the physical line was that extra cost. I told them that no one told me of any extra costs. They then lodged a investigation to see if the consultant didnt inform me of the extra costs. They were supposed to phone me in 3 days. After a week I phoned them again. Where no one knew anything about it, and I get passed on from one department to the other. The last consultant told me they will phone me back the same day to sort out my problem. Its been more than three weeks and no one in this whole process has phoned me back. This morning I phoned them again, and just like all the other times they want to pass me on to other departments, in which i firmly declined to be put through. and demanded to speak to a manager, in which (conveniently) ALL the managers and sales consultants were in a meeting. No one takes responsibility, but they will gladly take my money. I guarantee you they will have lawyers on my doorstep if I miss only one months debit order. </p>