Terrible Service

First of all, your commands when phoning to identify who is speaking absolutely does not work. We put in the correct ID or account number and it does not pick up the account. Secondly your service absolutely sucks. Spoke to two support people who the 1st guy I spoke (Monre or something like that) spoke to me then the line went dead and he did not bother speaking to me, I then had to phone in again and explain my situation for a third time (I phoned in on Monday and Alridge also did not want to assist. 2nd support guy I spoke to wanted us to change things but I work for an ISP and we did change MTU without any success to sort out the issues on your line. So I then wanted to find out when we can cancel the contract and spoke to Sizwe, he then said he would transfer me to someone who can assist with settlement fee I then said I do not have an hours worth of airtime and that everyone just wants to pass the buck and only when threatening to complain did he want to give a settlement fee which I then declined due to the fact that one has to threaten to lodge a complaint before they assist.

We would kindly like to request for early exit from the contract without settlement fee or I will place my ordeal on your Facebook page for people to read, it is either this or sort the internet issues out as I have not experienced the whole time with Mweb and it only started on Sunday. You can contact me on *** to discuss