TERRIBLE SERVICE

I am absolutely frustrated at the level of service I have received from MWEB. We have had no internet for a week now and have spoken to multiple agents who didn't even seem to know whats going on, my ticket was closed and was told that its because the issue was resolved and it was not. had to get another ticket opened and only today did i decide to actually contact Link Africa only to be told that the new ticket was also closed due to the fact that MWEB has failed both times to SEND THE REQUIRED DOCUMENTS THEY WERE ASKING FOR!! So the agents that we have spoken to have **** to us and told us that they still waiting for link africa to send a technician but NO TECHNICIAN WAS GOING TO COME!! Trying to get hold of you guys is a nightmare having to wait 2 hours on the phone so its very frustrating when we have to call MULTIPLE TIMES!!