Terrible service

I placed my order on the 29th of July 2024. The Sales Assistant informed me that the installation and activation would take 5-7 working days. However, I later discovered that it actually takes up to 10 working days.

Since placing my order, I have been in regular contact with Mweb to check the status, but there has been no update. Additionally, the company responsible (Vodacom) for the installation has not confirmed anything with Mweb.

On Thursday, the 8th of August, I contacted your sales team to inquire about the status of my order. They informed me that there was no update but that they would contact Vodacom to get feedback and then call me back. Unfortunately, I never received a follow-up call. My reference number for this call is MWB***3.

Today, the 12th of August, I again contacted your sales team to request an update. Unfortunately, the agent informed me that there was still no update. I requested an email confirmation, which I never received. Additionally, the agent put me on hold for more than 10 minutes and then redirected my call to another agent without explanation. I am struggling to understand why this occurred and if this is standard practice at Mweb. Is this how you treat your customers?

I am very disappointed with how this matter has been handled. I had high expectations from Mweb, and it feels as though no one has taken my concerns seriously or attended to this matter with urgency.