SK
Shaeed K
1 reviews | Active since Dec 2024
03 Jun 2026, 09:17
Terrible pathetic service
Terrible and pathetic service, I was waiting on the call for 45 minutes wasted my airtime then they just cut before I could even speak to them. Reason why I was calling was they charged me double this month. The live chat is useless, do they want us to stay on hold for the whole day?? There call centre is the worst
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Replies (1)
Mweb's replyOfficial
03 Jun 2026, 09:47Hi Shaeed,
We understand how frustrating it must have been to spend 45 minutes on hold, use your airtime, and then have the call disconnect before you could even speak to someone, all while trying to resolve what appears to be a double charge on your account. Situations like this can feel both time‑consuming and unfair when you’re simply trying to get clarity.
This experience has fallen short of the level of service we aim to provide, particularly when it comes to accessible support and accurate billing.
After reviewing your account, we can see the following on Invoice IAB***3:
The promotion ended on 10 June, and you were billed R199.67 for the period 01-06-2026 to 10-06-2026 based on the promotional rate of R599
From 11 June onwards, billing continued at the standard rate of R749, resulting in a charge of R499.33 for the remaining period 11-06-2026 to 30-06-2026
This brings the total for June to R699.00
However, we also identified an additional R50 charge under Invoice I*** for the same period, which appears to be incorrect. A request has already been sent to the Finance Team to review this charge. They will contact you directly via email once the investigation has been completed and provide clarity and any necessary corrections.
If you require any further assistance, feel free to send us a direct message on Hello Peter, and we’ll make sure it’s followed through.
Kind regards,
Mweb Team
We understand how frustrating it must have been to spend 45 minutes on hold, use your airtime, and then have the call disconnect before you could even speak to someone, all while trying to resolve what appears to be a double charge on your account. Situations like this can feel both time‑consuming and unfair when you’re simply trying to get clarity.
This experience has fallen short of the level of service we aim to provide, particularly when it comes to accessible support and accurate billing.
After reviewing your account, we can see the following on Invoice IAB***3:
The promotion ended on 10 June, and you were billed R199.67 for the period 01-06-2026 to 10-06-2026 based on the promotional rate of R599
From 11 June onwards, billing continued at the standard rate of R749, resulting in a charge of R499.33 for the remaining period 11-06-2026 to 30-06-2026
This brings the total for June to R699.00
However, we also identified an additional R50 charge under Invoice I*** for the same period, which appears to be incorrect. A request has already been sent to the Finance Team to review this charge. They will contact you directly via email once the investigation has been completed and provide clarity and any necessary corrections.
If you require any further assistance, feel free to send us a direct message on Hello Peter, and we’ll make sure it’s followed through.
Kind regards,
Mweb Team
Mweb's reply03 Jun 2026, 09:47
Official
Hi Shaeed,
We understand how frustrating it must have been to spend 45 minutes on hold, use your airtime, and then have the call disconnect before you could even speak to someone, all while trying to resolve what appears to be a double charge on your account. Situations like this can feel both time‑consuming and unfair when you’re simply trying to get clarity.
This experience has fallen short of the level of service we aim to provide, particularly when it comes to accessible support and accurate billing.
After reviewing your account, we can see the following on Invoice IAB***3:
The promotion ended on 10 June, and you were billed R199.67 for the period 01-06-2026 to 10-06-2026 based on the promotional rate of R599
From 11 June onwards, billing continued at the standard rate of R749, resulting in a charge of R499.33 for the remaining period 11-06-2026 to 30-06-2026
This brings the total for June to R699.00
However, we also identified an additional R50 charge under Invoice I*** for the same period, which appears to be incorrect. A request has already been sent to the Finance Team to review this charge. They will contact you directly via email once the investigation has been completed and provide clarity and any necessary corrections.
If you require any further assistance, feel free to send us a direct message on Hello Peter, and we’ll make sure it’s followed through.
Kind regards,
Mweb Team
We understand how frustrating it must have been to spend 45 minutes on hold, use your airtime, and then have the call disconnect before you could even speak to someone, all while trying to resolve what appears to be a double charge on your account. Situations like this can feel both time‑consuming and unfair when you’re simply trying to get clarity.
This experience has fallen short of the level of service we aim to provide, particularly when it comes to accessible support and accurate billing.
After reviewing your account, we can see the following on Invoice IAB***3:
The promotion ended on 10 June, and you were billed R199.67 for the period 01-06-2026 to 10-06-2026 based on the promotional rate of R599
From 11 June onwards, billing continued at the standard rate of R749, resulting in a charge of R499.33 for the remaining period 11-06-2026 to 30-06-2026
This brings the total for June to R699.00
However, we also identified an additional R50 charge under Invoice I*** for the same period, which appears to be incorrect. A request has already been sent to the Finance Team to review this charge. They will contact you directly via email once the investigation has been completed and provide clarity and any necessary corrections.
If you require any further assistance, feel free to send us a direct message on Hello Peter, and we’ll make sure it’s followed through.
Kind regards,
Mweb Team