BM
Brilaine M
1 reviews | Active since Nov 2016
10 Mar 2026, 16:19
Terrible- Not an agent in sight!
What an absolute nightmare! 17 minutes waiting on a call, nada. This after waiting on the "Live Chat" on and off for 3+ hours. And not a person in sight. Still no internet connection. Mweb... What is going on???
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
10 Mar 2026, 16:31Good day, Brilaine. We completely understand how frustrating it must be to wait so long on calls and live chat without getting through, especially when you’re trying to get back online. We’ve checked your account and can confirm that your service was successfully reconnected, but we noticed an issue with your IP address that may have been causing the disruption. This has now been corrected.
Please restart your router to restore your connection and test your internet access. We truly appreciate your patience while we worked to resolve this and hope you’re back online smoothly now.
Thank you for bringing this to our attention, and we’re here if you need further assistance. T^
Please restart your router to restore your connection and test your internet access. We truly appreciate your patience while we worked to resolve this and hope you’re back online smoothly now.
Thank you for bringing this to our attention, and we’re here if you need further assistance. T^
Mweb's reply10 Mar 2026, 16:31
Official
Good day, Brilaine. We completely understand how frustrating it must be to wait so long on calls and live chat without getting through, especially when you’re trying to get back online. We’ve checked your account and can confirm that your service was successfully reconnected, but we noticed an issue with your IP address that may have been causing the disruption. This has now been corrected.
Please restart your router to restore your connection and test your internet access. We truly appreciate your patience while we worked to resolve this and hope you’re back online smoothly now.
Thank you for bringing this to our attention, and we’re here if you need further assistance. T^
Please restart your router to restore your connection and test your internet access. We truly appreciate your patience while we worked to resolve this and hope you’re back online smoothly now.
Thank you for bringing this to our attention, and we’re here if you need further assistance. T^
Mweb's replyOfficial
10 Mar 2026, 16:33Hello Brilaine. We completely understand how frustrating this experience has been, and we appreciate you bringing it to our attention. To help, we have arranged for a support callback to troubleshoot your connection and advise on the next steps as soon as possible.Our team is committed to resolving this quickly and getting your internet back up and running. Thank you for giving us an opportunity to assist. R^
Mweb's reply10 Mar 2026, 16:33
Official
Hello Brilaine. We completely understand how frustrating this experience has been, and we appreciate you bringing it to our attention. To help, we have arranged for a support callback to troubleshoot your connection and advise on the next steps as soon as possible.Our team is committed to resolving this quickly and getting your internet back up and running. Thank you for giving us an opportunity to assist. R^