Terrible MWEB

MWEB – The Worst Internet Provider Experience

I have never experienced such consistently poor service from an internet provider. MWEB is always offline, and when the network fails (which is often), there is absolutely no communication with customers. They hide behind an unhelpful, AI-driven chat system that doesn’t respond or resolve anything — there’s no way to reach a real human being for assistance.

For the high fees I’m paying every month, the level of service is completely unacceptable. There is zero accountability, zero transparency, and zero care for paying customers. It’s shocking that a company operating in 2025 still treats its users this way.

I am in the process of canceling my subscription and would not recommend MWEB to anyone looking for reliable internet or customer support. Choose literally any other provider if you value your time, money, or peace of mind.