MH
Michael H
1 reviews | Active since Jun 2015
14 Jun 2015, 18:02
TERRIBLE MISS SELLING PRACTICE
Signed up for uncapped adsl. Agent didn't inform me that it wasn't really uncapped and that MWEB throttles the speed down to a \dial up"equivalent when you reach a certain cap on this uncapped product"
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Mweb's replyOfficial
15 Jun 2015, 08:31Hello mikehalls,
Thanks you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We will be investigating the calls pertaining to the upgrade and will allow our internal processes to address any shortfalls.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Thanks you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We will be investigating the calls pertaining to the upgrade and will allow our internal processes to address any shortfalls.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Mweb's reply15 Jun 2015, 08:31
Official
Hello mikehalls,
Thanks you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We will be investigating the calls pertaining to the upgrade and will allow our internal processes to address any shortfalls.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Thanks you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We will be investigating the calls pertaining to the upgrade and will allow our internal processes to address any shortfalls.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services