KW
Kim W
1 reviews | Active since May 2022
01 Jun 2026, 08:25
TERRIBLE ISP
Mweb has the worst customer service ever! I have been battling in getting a refund from them all week finally get hold of them and then its being told I need to wait an additional 5 days for a refund this is totally ridiculous , you must fight for your own money!
Helpful (0)
Replies (7)0
Replies (7)
Mweb's replyOfficial
01 Jun 2026, 09:27Hello Kim Thank you for sharing your experience. We understand how frustrating it is to have to follow up repeatedly on a refund, especially when you expected this to be resolved sooner. We can confirm that our Billing team assisted you earlier today and that a dedicated follow-up has been logged with our Finance team to prioritise clarity on your refund status. Your reference number is MWB***7, and this will be actively tracked through to completion. Refund timelines can sometimes require a few additional processing days depending on banking cycles and verification steps; however, we fully appreciate that this should have been communicated clearly from the start. The additional follow-up logged is specifically to ensure there are no further delays and that you receive a precise update as soon as possible. Your feedback is important, and we are committed to seeing this through with the attention it deserves. We will continue to monitor the progress on your case and ensure you are kept informed every step of the way.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply01 Jun 2026, 09:27
Official
Hello Kim Thank you for sharing your experience. We understand how frustrating it is to have to follow up repeatedly on a refund, especially when you expected this to be resolved sooner. We can confirm that our Billing team assisted you earlier today and that a dedicated follow-up has been logged with our Finance team to prioritise clarity on your refund status. Your reference number is MWB***7, and this will be actively tracked through to completion. Refund timelines can sometimes require a few additional processing days depending on banking cycles and verification steps; however, we fully appreciate that this should have been communicated clearly from the start. The additional follow-up logged is specifically to ensure there are no further delays and that you receive a precise update as soon as possible. Your feedback is important, and we are committed to seeing this through with the attention it deserves. We will continue to monitor the progress on your case and ensure you are kept informed every step of the way.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
KW
Kim W's updateReviewer Update
04 Jun 2026, 11:04THIS IS NOT THE TRUTH I AM WAITING STILL FOR ANY RESPONSE TODAY I FOLLOW UP AND YOUR STAFF NOW TELLS ME THIS WAS NOT AUTHORISED AND NO PAYMENT DATE HAS BEEN SET, I WANT IMMEDIATE MANUAL PAYMENT I HAVE BEEN PATIENT AND WAITING SINCE THE 25TH ALREADY
*** IS MY CONTACT DETAILS I HAVE EVERYTHING ON BLACK AND WHITE AND I WILL REPORT THIS ! YOU ARE ******
*** IS MY CONTACT DETAILS I HAVE EVERYTHING ON BLACK AND WHITE AND I WILL REPORT THIS ! YOU ARE ******
KW
Kim W's update04 Jun 2026, 11:04
Reviewer Update
THIS IS NOT THE TRUTH I AM WAITING STILL FOR ANY RESPONSE TODAY I FOLLOW UP AND YOUR STAFF NOW TELLS ME THIS WAS NOT AUTHORISED AND NO PAYMENT DATE HAS BEEN SET, I WANT IMMEDIATE MANUAL PAYMENT I HAVE BEEN PATIENT AND WAITING SINCE THE 25TH ALREADY
*** IS MY CONTACT DETAILS I HAVE EVERYTHING ON BLACK AND WHITE AND I WILL REPORT THIS ! YOU ARE ******
*** IS MY CONTACT DETAILS I HAVE EVERYTHING ON BLACK AND WHITE AND I WILL REPORT THIS ! YOU ARE ******
Mweb's replyOfficial
04 Jun 2026, 11:13Hi Kim,We understand your frustration, especially given the repeated follow-ups and the expectation of a clear outcome by now.To clarify the current position: the refund has already been logged on our side, and the case is currently sitting in the approval workflow with our Finance team. This means the request has been formally captured and is in progress, but is still awaiting final approval before any payment can be released.We appreciate how frustrating it is not having a payment date yet. At this stage, the next step is simply the completion of the approval process, after which the refund will be processed through the normal payout cycle.We are continuing to monitor this closely and will revert as soon as there is confirmed movement from Finance.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply04 Jun 2026, 11:13
Official
Hi Kim,We understand your frustration, especially given the repeated follow-ups and the expectation of a clear outcome by now.To clarify the current position: the refund has already been logged on our side, and the case is currently sitting in the approval workflow with our Finance team. This means the request has been formally captured and is in progress, but is still awaiting final approval before any payment can be released.We appreciate how frustrating it is not having a payment date yet. At this stage, the next step is simply the completion of the approval process, after which the refund will be processed through the normal payout cycle.We are continuing to monitor this closely and will revert as soon as there is confirmed movement from Finance.Kind regards,
The Mweb Team
The Mweb Team
KW
Kim W's updateReviewer Update
04 Jun 2026, 11:38I DONT ACCEPT THIS FEEBILE EXCUSE I WANT MY REFUND AND I WANT IT TODAY.
KW
Kim W's update04 Jun 2026, 11:38
Reviewer Update
I DONT ACCEPT THIS FEEBILE EXCUSE I WANT MY REFUND AND I WANT IT TODAY.
Mweb's replyOfficial
04 Jun 2026, 11:46Hi Kim, we understand your frustration and your urgency in wanting this resolved today.To clarify, the refund has already been logged and submitted through our internal process, however the release of funds is not something we are able to manually override or expedite on request, as it sits within a controlled finance approval workflow. This is in place to ensure all refunds are verified and processed correctly and securely.At this stage, the delay is not due to inaction, but rather the required approval steps that must be completed before any payment can be released. Once approval is granted, the refund will be processed through the standard payout cycle without further delay.We do recognise how frustrating this wait has been, and while we do not have control over the approval timelines, we are continuing to follow up with the relevant team to ensure your case remains active and prioritised.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply04 Jun 2026, 11:46
Official
Hi Kim, we understand your frustration and your urgency in wanting this resolved today.To clarify, the refund has already been logged and submitted through our internal process, however the release of funds is not something we are able to manually override or expedite on request, as it sits within a controlled finance approval workflow. This is in place to ensure all refunds are verified and processed correctly and securely.At this stage, the delay is not due to inaction, but rather the required approval steps that must be completed before any payment can be released. Once approval is granted, the refund will be processed through the standard payout cycle without further delay.We do recognise how frustrating this wait has been, and while we do not have control over the approval timelines, we are continuing to follow up with the relevant team to ensure your case remains active and prioritised.Kind regards,
The Mweb Team
The Mweb Team
KW
Kim W's updateReviewer Update
04 Jun 2026, 12:172-5 BUSINESS DAYS WAS SAID, THAT FAILED , NO REASONS GIVEN FOR DELAYS , I WILL MAKE YOU FAMOUS !
KW
Kim W's update04 Jun 2026, 12:17
Reviewer Update
2-5 BUSINESS DAYS WAS SAID, THAT FAILED , NO REASONS GIVEN FOR DELAYS , I WILL MAKE YOU FAMOUS !
Mweb's replyOfficial
04 Jun 2026, 12:29Hi Kim,We hear your frustration, and we understand that the lack of a clear, final outcome at this stage is not what you expected.At this point, the matter is already with the internal finance approval process, and what we’re doing now is actively pushing for a definitive response on status and release timing. There isn’t a manual action we can apply to bypass that step, but we are engaging directly with the team responsible to get this concluded as soon as possible.We will come back to you as soon as we have a confirmed update rather than continuing with estimates that have clearly not aligned with your experience so far.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply04 Jun 2026, 12:29
Official
Hi Kim,We hear your frustration, and we understand that the lack of a clear, final outcome at this stage is not what you expected.At this point, the matter is already with the internal finance approval process, and what we’re doing now is actively pushing for a definitive response on status and release timing. There isn’t a manual action we can apply to bypass that step, but we are engaging directly with the team responsible to get this concluded as soon as possible.We will come back to you as soon as we have a confirmed update rather than continuing with estimates that have clearly not aligned with your experience so far.Kind regards,
The Mweb Team
The Mweb Team