Terrible internet speeds constantly
<p>Please sort out my terrible line speed.<br /> I have a 10Mbps 200GB/month capped account (capped accounts aren't supposed to be throttled) and I am getting only 1.2Mbps MAX. This is *******!<br /><br />Since day 1 you consistently have been not living up to your end of the contract, taking months to install the internet, then start billing me when it hasn't been completed yet and I still had to wait weeks after billing started to actually get internet.<br /><br />As a software developer I desperately rely on internet and the fact that it took me minutes just to open HelloPeter is shocking!<br /><br />On top of that the amount of airtime I spend phoning to try and get it sorted out day after day is starting to get ridiculous! Can you just start doing what you are supposed to and provide internet at decent speeds! 1.2Mbps is an absolute joke!! </p>
Good day tristan-van-dam,
Thank you for taking the time to raise your concerns, it sounds as though you've had an unpleasant experience.
Yesterday contact was made with our Social Media team, via the Facebook platform.
After some troubleshooting a line fault was logged for you.
Line faults are subject to an up to 10 working day turn around time with Telkom.
There has been no updates on the fault as yet.
Please bear with us, while we follow up with Telkom in order to obtain resolution.
kind regards
MWEB client Services
Good day tristan-van-dam,
Thank you for taking the time to raise your concerns, it sounds as though you've had an unpleasant experience.
Yesterday contact was made with our Social Media team, via the Facebook platform.
After some troubleshooting a line fault was logged for you.
Line faults are subject to an up to 10 working day turn around time with Telkom.
There has been no updates on the fault as yet.
Please bear with us, while we follow up with Telkom in order to obtain resolution.
kind regards
MWEB client Services