A
Annika
1 reviews | Active since Dec 2025
18 Mar 2026, 14:57
Terrible Internet Providers!
Worst internet provider ever!
I would not recommend them even to someone I dislike. Their customer service is nonexistent and full of empty promises. I have been trying to reactivate my fibre for 3 weeks now and every time I (eventually) reach a consultant they tell me it will be reactivated within 24-72 hrs. Wonder which planets time they use because it is not the same as on earth!
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Replies (2)0
Replies (2)
Mweb's replyOfficial
18 Mar 2026, 15:07Good afternoon, Annika.
Thank you for taking the time to share your feedback. We completely understand how frustrating this situation has been, especially after trying to reactivate your fibre for several weeks. Your experience is important to us, and we want to assure you that we are actively working to resolve this.
We’ve located your profile and, according to the latest support chat session with you earlier today, our agents are actively working on your account. An urgent activation request for the Metrofibre service linked to your address has been escalated directly to the team that handles all Metrofibre service activations. They are reviewing the activation order and will email you with an update as soon as possible. Your activation request reference is #MWB***4.
We know this process has taken longer than expected, and we’re committed to ensuring your service is restored promptly. Please continue to reach out via private message if you need any updates, and we’ll make sure to keep you informed every step of the way.
Kind regards,
The Mweb Team
Thank you for taking the time to share your feedback. We completely understand how frustrating this situation has been, especially after trying to reactivate your fibre for several weeks. Your experience is important to us, and we want to assure you that we are actively working to resolve this.
We’ve located your profile and, according to the latest support chat session with you earlier today, our agents are actively working on your account. An urgent activation request for the Metrofibre service linked to your address has been escalated directly to the team that handles all Metrofibre service activations. They are reviewing the activation order and will email you with an update as soon as possible. Your activation request reference is #MWB***4.
We know this process has taken longer than expected, and we’re committed to ensuring your service is restored promptly. Please continue to reach out via private message if you need any updates, and we’ll make sure to keep you informed every step of the way.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply18 Mar 2026, 15:07
Official
Good afternoon, Annika.
Thank you for taking the time to share your feedback. We completely understand how frustrating this situation has been, especially after trying to reactivate your fibre for several weeks. Your experience is important to us, and we want to assure you that we are actively working to resolve this.
We’ve located your profile and, according to the latest support chat session with you earlier today, our agents are actively working on your account. An urgent activation request for the Metrofibre service linked to your address has been escalated directly to the team that handles all Metrofibre service activations. They are reviewing the activation order and will email you with an update as soon as possible. Your activation request reference is #MWB***4.
We know this process has taken longer than expected, and we’re committed to ensuring your service is restored promptly. Please continue to reach out via private message if you need any updates, and we’ll make sure to keep you informed every step of the way.
Kind regards,
The Mweb Team
Thank you for taking the time to share your feedback. We completely understand how frustrating this situation has been, especially after trying to reactivate your fibre for several weeks. Your experience is important to us, and we want to assure you that we are actively working to resolve this.
We’ve located your profile and, according to the latest support chat session with you earlier today, our agents are actively working on your account. An urgent activation request for the Metrofibre service linked to your address has been escalated directly to the team that handles all Metrofibre service activations. They are reviewing the activation order and will email you with an update as soon as possible. Your activation request reference is #MWB***4.
We know this process has taken longer than expected, and we’re committed to ensuring your service is restored promptly. Please continue to reach out via private message if you need any updates, and we’ll make sure to keep you informed every step of the way.
Kind regards,
The Mweb Team
Best regards,
Mweb's replyOfficial
18 Mar 2026, 15:07 Good afternoon, Annika.
Thank you for taking the time to share your feedback. We completely understand how frustrating this situation has been, especially after trying to reactivate your fibre for several weeks. Your experience is important to us, and we want to assure you that we are actively working to resolve this.
We’ve located your profile and, according to the latest support chat session with you earlier today, our agents are actively working on your account. An urgent activation request for the Metrofibre service linked to your address has been escalated directly to the team that handles all Metrofibre service activations. They are reviewing the activation order and will email you with an update as soon as possible. Your activation request reference is #MWB***4.
We know this process has taken longer than expected, and we’re committed to ensuring your service is restored promptly. Please continue to reach out via private message if you need any updates, and we’ll make sure to keep you informed every step of the way.
Kind regards,
The Mweb Team
Thank you for taking the time to share your feedback. We completely understand how frustrating this situation has been, especially after trying to reactivate your fibre for several weeks. Your experience is important to us, and we want to assure you that we are actively working to resolve this.
We’ve located your profile and, according to the latest support chat session with you earlier today, our agents are actively working on your account. An urgent activation request for the Metrofibre service linked to your address has been escalated directly to the team that handles all Metrofibre service activations. They are reviewing the activation order and will email you with an update as soon as possible. Your activation request reference is #MWB***4.
We know this process has taken longer than expected, and we’re committed to ensuring your service is restored promptly. Please continue to reach out via private message if you need any updates, and we’ll make sure to keep you informed every step of the way.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply18 Mar 2026, 15:07
Official
Good afternoon, Annika.
Thank you for taking the time to share your feedback. We completely understand how frustrating this situation has been, especially after trying to reactivate your fibre for several weeks. Your experience is important to us, and we want to assure you that we are actively working to resolve this.
We’ve located your profile and, according to the latest support chat session with you earlier today, our agents are actively working on your account. An urgent activation request for the Metrofibre service linked to your address has been escalated directly to the team that handles all Metrofibre service activations. They are reviewing the activation order and will email you with an update as soon as possible. Your activation request reference is #MWB***4.
We know this process has taken longer than expected, and we’re committed to ensuring your service is restored promptly. Please continue to reach out via private message if you need any updates, and we’ll make sure to keep you informed every step of the way.
Kind regards,
The Mweb Team
Thank you for taking the time to share your feedback. We completely understand how frustrating this situation has been, especially after trying to reactivate your fibre for several weeks. Your experience is important to us, and we want to assure you that we are actively working to resolve this.
We’ve located your profile and, according to the latest support chat session with you earlier today, our agents are actively working on your account. An urgent activation request for the Metrofibre service linked to your address has been escalated directly to the team that handles all Metrofibre service activations. They are reviewing the activation order and will email you with an update as soon as possible. Your activation request reference is #MWB***4.
We know this process has taken longer than expected, and we’re committed to ensuring your service is restored promptly. Please continue to reach out via private message if you need any updates, and we’ll make sure to keep you informed every step of the way.
Kind regards,
The Mweb Team
Best regards,