TERRIBLE INTERNET (A CONTINUOUS UNSOLVED PROBLEM)

I have emailed MWEB prior to this review where I have had some assistance to set up a secondary router, but no follow-up, yet I was said that there would be a follow up 26 September 2017. I am seriously getting fed up with the tiresome service and products received from MWEB. I do not understand why I constantly, almost on a monthly basis have to contact the company in order to establish that my internet is up to speed. Surely from their side they should monitor and see when issues have been picked up with line connections.

As of late I have ONCE AGAIN had the tedious problem of struggling with a proper internet connection. It has come to my attention that I will have to escalate this matter, due to it becoming a recurring problem which does not seem to be resolved. I DO NOT PROVIDE THE SERVICE, THEREFORE IT IS NOT MY RESPONSIBILITY TO ENSURE THAT EVERYTHING IS RUNNING SMOOTH, YOU AS MWEB HAS THAT OBLIGATION AND I WOULD RECOMMEND YOU START DOING SO.

In good faith I (the client) agreed to pay my monthly subscription and have never been late or missed a payment, and YOU (the service provider) agreed to uphold your end of the deal to provide me with the proper customer service and a decent product, this included that you will provide 'up to 4/8meg' means that you will at least TRY to get close to that, a 7 or 6 and even 5meg connection can be reasonably understandable due to neighborhood broadband, BUT TO SIT AT HOME WIT A CONNECTION THAT SAYS 0.41meg WHEN I AM PAYING FOR 8MEG IS APPALLING AND IN BAD FAITH FROM YOUR COMPANY. To some degree your company (MWEB) is breaking their contractual obligation that we came to a conclusion to. I insist that you put me in connection with someone in a manager position so I can escalate this matter immediately, because everytime the technitions give me some 'tech' explination to why it would not make sence to put me through to a manager, but the issue never gets resolved. We pay alot of money EVERY SINGLE MONTH for really bad service and product.

I was assured last time that there would be some rebate on our montly fee due to slow internet, yet there were NONE of that.

my last few speed tests: Ping: 2071 upload: 0.36 download: 0.15 Ping: 1330 upload: 0.66 download: 0.01 Ping: 28 upload: 0.58 download: 1.35

I am repeating: WE PAY FOR A 8MEG LINE AND THIS IS THE SERVICE WE RECIEVE

REGARDS