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nikita O
1 reviews | Active since Oct 2024
03 Jun 2026, 11:55
Terrible
Please be warned stay away .. you will be on hold for days ... At the end of it all you will be contacting the fiber company and then MWEB you will be in the middle of do their work they are *********** and don't know what they doing there is no customer service what so ever . Worst thing is you need to pay for a service before connectiob
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
03 Jun 2026, 12:02Hi Nikita,
We understand how frustrating it must be to feel like you’re not getting the support you need, especially when you’re trying to resolve an issue and are left waiting or being transferred without clear assistance. When you expect quick help and it doesn’t happen, it can be very disappointing. This experience has clearly not aligned with the level of service and communication we aim to provide our clients. We’re here to help and would really appreciate the opportunity to assist you further. Please send us a direct message on Hello Peter with a brief description of your issue, along with your email address and cellphone number linked to the account, and our team will gladly look into it for you..
Kind regards,
Mweb Team
We understand how frustrating it must be to feel like you’re not getting the support you need, especially when you’re trying to resolve an issue and are left waiting or being transferred without clear assistance. When you expect quick help and it doesn’t happen, it can be very disappointing. This experience has clearly not aligned with the level of service and communication we aim to provide our clients. We’re here to help and would really appreciate the opportunity to assist you further. Please send us a direct message on Hello Peter with a brief description of your issue, along with your email address and cellphone number linked to the account, and our team will gladly look into it for you..
Kind regards,
Mweb Team
Mweb's reply03 Jun 2026, 12:02
Official
Hi Nikita,
We understand how frustrating it must be to feel like you’re not getting the support you need, especially when you’re trying to resolve an issue and are left waiting or being transferred without clear assistance. When you expect quick help and it doesn’t happen, it can be very disappointing. This experience has clearly not aligned with the level of service and communication we aim to provide our clients. We’re here to help and would really appreciate the opportunity to assist you further. Please send us a direct message on Hello Peter with a brief description of your issue, along with your email address and cellphone number linked to the account, and our team will gladly look into it for you..
Kind regards,
Mweb Team
We understand how frustrating it must be to feel like you’re not getting the support you need, especially when you’re trying to resolve an issue and are left waiting or being transferred without clear assistance. When you expect quick help and it doesn’t happen, it can be very disappointing. This experience has clearly not aligned with the level of service and communication we aim to provide our clients. We’re here to help and would really appreciate the opportunity to assist you further. Please send us a direct message on Hello Peter with a brief description of your issue, along with your email address and cellphone number linked to the account, and our team will gladly look into it for you..
Kind regards,
Mweb Team
nO
nikita O's updateReviewer Update
03 Jun 2026, 12:23What ever you do don't reply privately as then you will hear nothing back I tried to be considered but that did not work
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nikita O's update03 Jun 2026, 12:23
Reviewer Update
What ever you do don't reply privately as then you will hear nothing back I tried to be considered but that did not work