AR
Avinth R

1 reviews | Active since Dec 2013

07 Feb 2017, 16:37

Terrible Experience from MWEB (***)

<p>I called in as my account was suspended. Spoke to tcochrane, She gave me the amount that needs to be paid to have the account reinstated. At no point did she mention that the entire account has been deleted. I waited about 3 days and called in again only to find out and have it reinstated. it is only an email address. service providers like this should get rid of people like her that damange and tarnish the brand</p>

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Replies (1)
Mweb
Mweb's reply08 Feb 2017, 12:14
Official

Good day avinth

Thank you for taking the time to bring this matter to our attention.

As discussed with our client services representative, this matter has been addressed and forwarded to the relevant persons.

We will continue to look into this matter and deal with it internally going forward.

Should you have any further queries, feel free to contact us.

Kind regards

MWEB Client Services