1 reviews | Active since Dec 2013
Terrible experience
So disappointed with the service received from Mweb, I had no internet for 2weeks from 07 Sept and my issue was resolved on the 23rd Sept I had to call around, chat online and constant follow up. I work from home and I had to buy data, my kids could not study as they did not have connection, it was also a mission to get through the call center as I had to hold for over an hour. I am currently serving a month's notice as I had to cancel my contract because of the terrible service, now my question is, I bought data in the two weeks I did not have internet, who will reimburse me? Do you still expect me to pay your full invoice for this month even though you did not fulfill your contractual term. I need a refund for my data or half the price this month
Hi Portia,
We understand how disruptive it must have been to be without internet for two weeks, particularly when you work from home and your children rely on the connection for their studies. We also recognise the frustration of having to purchase additional data, spend hours trying to reach our call centre and repeatedly follow up before the service was restored.
Your concerns regarding the service interruption, the additional data costs and your current invoice have been logged with the relevant team to assist with further investigation and feedback.
Kind regards,
The Mweb Team.
Hi Portia,
We understand how disruptive it must have been to be without internet for two weeks, particularly when you work from home and your children rely on the connection for their studies. We also recognise the frustration of having to purchase additional data, spend hours trying to reach our call centre and repeatedly follow up before the service was restored.
Your concerns regarding the service interruption, the additional data costs and your current invoice have been logged with the relevant team to assist with further investigation and feedback.
Kind regards,
The Mweb Team.