Terrible customer service in Tech Support.

Item: Mweb
Rating: 1
Author: Nomcebo D

We have had no internet on our fibre line since Monday. We have made multiple calls to teach support since Monday and we can never get to an actual tech support agent. We have spent so much money in airtime and in Data since then and we still don't know what the problem is and when it will be fixed. The fact that it takes days for a customer to get a hold of a human tech support agent is terrible customer service. I don't know when MWEB became like this...This is bad

Helpful (0)

Replies (1)

Mweb's replyOfficial

22 Apr 2026, 10:29

Hi Nomcebo, we understand the impact of being without service since Monday, especially after multiple attempts to reach support.To assist you directly, please try the following quick checks on your side:

Restart your ONT and router (power off for 3–5 minutes, then switch back on)
Check that all fibre and power cables are securely connected
Confirm whether the LOS/Alarm light on the ONT is red or flashing
If possible, test with a direct LAN connection to rule out WiFi issues

If the service is still not coming up after this, please reply with what lights are showing on your ONT/router so we can guide the next step more accurately without delay.Kind regards,
The Mweb Team

Mweb's reply22 Apr 2026, 10:29

Official

Restart your ONT and router (power off for 3–5 minutes, then switch back on)
Check that all fibre and power cables are securely connected
Confirm whether the LOS/Alarm light on the ONT is red or flashing
If possible, test with a direct LAN connection to rule out WiFi issues

If the service is still not coming up after this, please reply with what lights are showing on your ONT/router so we can guide the next step more accurately without delay.Kind regards,
The Mweb Team