NL
Naseeba L
1 reviews | Active since Jul 2019
29 May 2026, 20:53
Terrible customer service ,heavy debit order deduction
I app**** for Fibre in December 2025 was confirmed Fibre a live, received a router, 2 weeks informed openserve is not completed. I was offered LTE in the interim. On 10 April received sms Fibre was active but worked for 4 hours , maximum tried contacting MWEB. Finally 15 May was contacted by Aron February, was very helpful assisted in having the Fibre activated and confirmed ticket was logged to cancel the LTE. From the 17 May to date unable to contact mweb, today after a 2 hour live chat was confirmed LTE was never canceled and she only did it today. This evening 29.05.2026 mweb deducted R1880 from my account for a Fibre that cost less than R400. I have escalated to Icasa on the 16.05 2026 and was sent a complaint form but I delayed waiting to give MWEB the benefit of resolving, instead they just deducted money from my account.
STAY AWAY FROM MWEB, WORSE SERVICE
Helpful (0)
Replies (12)0
Replies (12)
Mweb's replyOfficial
01 Jun 2026, 08:32Hi Naseeba,
We understand how frustrating and concerning this situation has been, especially with the extended delays, the challenges around getting your fibre service active, and the unexpected billing amount deducted from your account. This entire journey should have been far smoother and more clearly managed.
We’ve reviewed your account and can confirm that a credit request has been logged for the period during which the fibre service was not working. Once this has been processed and approved, the credit will be reflected on your next invoice.
In addition, regarding the charges for the LTE service, a request has been sent to the Finance Team to review the account in detail. They will investigate the billing app**** and provide you with a direct update to clarify how the charges were calculated and what adjustments may be required.
Your feedback will be shared with our Service Quality Team for review and improvement, as both the activation process and billing experience should be consistent, transparent, and aligned with expectations.
If you require any further assistance, please feel free to reach out via Hello Peter, and the team will continue assisting you.
Kind regards,
Mweb Team
We understand how frustrating and concerning this situation has been, especially with the extended delays, the challenges around getting your fibre service active, and the unexpected billing amount deducted from your account. This entire journey should have been far smoother and more clearly managed.
We’ve reviewed your account and can confirm that a credit request has been logged for the period during which the fibre service was not working. Once this has been processed and approved, the credit will be reflected on your next invoice.
In addition, regarding the charges for the LTE service, a request has been sent to the Finance Team to review the account in detail. They will investigate the billing app**** and provide you with a direct update to clarify how the charges were calculated and what adjustments may be required.
Your feedback will be shared with our Service Quality Team for review and improvement, as both the activation process and billing experience should be consistent, transparent, and aligned with expectations.
If you require any further assistance, please feel free to reach out via Hello Peter, and the team will continue assisting you.
Kind regards,
Mweb Team
Mweb's reply01 Jun 2026, 08:32
Official
Hi Naseeba,
We understand how frustrating and concerning this situation has been, especially with the extended delays, the challenges around getting your fibre service active, and the unexpected billing amount deducted from your account. This entire journey should have been far smoother and more clearly managed.
We’ve reviewed your account and can confirm that a credit request has been logged for the period during which the fibre service was not working. Once this has been processed and approved, the credit will be reflected on your next invoice.
In addition, regarding the charges for the LTE service, a request has been sent to the Finance Team to review the account in detail. They will investigate the billing app**** and provide you with a direct update to clarify how the charges were calculated and what adjustments may be required.
Your feedback will be shared with our Service Quality Team for review and improvement, as both the activation process and billing experience should be consistent, transparent, and aligned with expectations.
If you require any further assistance, please feel free to reach out via Hello Peter, and the team will continue assisting you.
Kind regards,
Mweb Team
We understand how frustrating and concerning this situation has been, especially with the extended delays, the challenges around getting your fibre service active, and the unexpected billing amount deducted from your account. This entire journey should have been far smoother and more clearly managed.
We’ve reviewed your account and can confirm that a credit request has been logged for the period during which the fibre service was not working. Once this has been processed and approved, the credit will be reflected on your next invoice.
In addition, regarding the charges for the LTE service, a request has been sent to the Finance Team to review the account in detail. They will investigate the billing app**** and provide you with a direct update to clarify how the charges were calculated and what adjustments may be required.
Your feedback will be shared with our Service Quality Team for review and improvement, as both the activation process and billing experience should be consistent, transparent, and aligned with expectations.
If you require any further assistance, please feel free to reach out via Hello Peter, and the team will continue assisting you.
Kind regards,
Mweb Team
NL
Naseeba L's updateReviewer Update
01 Jun 2026, 08:42Thank you for responding.
I don't want a credit on next invoice.
I want the cash refunded into the same bank account as I have pending payments for other debtors.
I need my refund within 48 hours, enough of your apologies and excuses
I don't want a credit on next invoice.
I want the cash refunded into the same bank account as I have pending payments for other debtors.
I need my refund within 48 hours, enough of your apologies and excuses
NL
Naseeba L's update01 Jun 2026, 08:42
Reviewer Update
Thank you for responding.
I don't want a credit on next invoice.
I want the cash refunded into the same bank account as I have pending payments for other debtors.
I need my refund within 48 hours, enough of your apologies and excuses
I don't want a credit on next invoice.
I want the cash refunded into the same bank account as I have pending payments for other debtors.
I need my refund within 48 hours, enough of your apologies and excuses
Mweb's replyOfficial
01 Jun 2026, 16:27Hi Naseeba,
Thank you for your response and for clarifying your preference. We understand how important it is for you to receive the refund directly into your bank account, especially when you have other financial commitments pending. This situation is understandably frustrating and requires clear handling.
Once the credit has been approved and the refund is processed, it can take approximately 5–7 business days for the funds to reflect in your bank account. The relevant team remains actively engaged in resolving this matter and ensuring the process is completed correctly.
We remain focused on ensuring the refund is processed and reflected on your account as soon as possible.
Kind regards,
Mweb Team
Thank you for your response and for clarifying your preference. We understand how important it is for you to receive the refund directly into your bank account, especially when you have other financial commitments pending. This situation is understandably frustrating and requires clear handling.
Once the credit has been approved and the refund is processed, it can take approximately 5–7 business days for the funds to reflect in your bank account. The relevant team remains actively engaged in resolving this matter and ensuring the process is completed correctly.
We remain focused on ensuring the refund is processed and reflected on your account as soon as possible.
Kind regards,
Mweb Team
Mweb's reply01 Jun 2026, 16:27
Official
Hi Naseeba,
Thank you for your response and for clarifying your preference. We understand how important it is for you to receive the refund directly into your bank account, especially when you have other financial commitments pending. This situation is understandably frustrating and requires clear handling.
Once the credit has been approved and the refund is processed, it can take approximately 5–7 business days for the funds to reflect in your bank account. The relevant team remains actively engaged in resolving this matter and ensuring the process is completed correctly.
We remain focused on ensuring the refund is processed and reflected on your account as soon as possible.
Kind regards,
Mweb Team
Thank you for your response and for clarifying your preference. We understand how important it is for you to receive the refund directly into your bank account, especially when you have other financial commitments pending. This situation is understandably frustrating and requires clear handling.
Once the credit has been approved and the refund is processed, it can take approximately 5–7 business days for the funds to reflect in your bank account. The relevant team remains actively engaged in resolving this matter and ensuring the process is completed correctly.
We remain focused on ensuring the refund is processed and reflected on your account as soon as possible.
Kind regards,
Mweb Team
NL
Naseeba L's updateReviewer Update
09 Jun 2026, 06:14Dear MWEB.
I received a all on the 2 June 2026 confirming a refund in my bank account. Today is the 9th June 2026 and I'm still waiting.
I received a all on the 2 June 2026 confirming a refund in my bank account. Today is the 9th June 2026 and I'm still waiting.
NL
Naseeba L's update09 Jun 2026, 06:14
Reviewer Update
Dear MWEB.
I received a all on the 2 June 2026 confirming a refund in my bank account. Today is the 9th June 2026 and I'm still waiting.
I received a all on the 2 June 2026 confirming a refund in my bank account. Today is the 9th June 2026 and I'm still waiting.
Mweb's replyOfficial
09 Jun 2026, 15:15Hiello Naseeba,
We apologize for any frustration regarding the refund. We have logged an urgent follow up for an update on the refund status and will continue to be here for you via private message for any further updates or support.
Kind regards,
The Mweb Team
We apologize for any frustration regarding the refund. We have logged an urgent follow up for an update on the refund status and will continue to be here for you via private message for any further updates or support.
Kind regards,
The Mweb Team
Mweb's reply09 Jun 2026, 15:15
Official
Hiello Naseeba,
We apologize for any frustration regarding the refund. We have logged an urgent follow up for an update on the refund status and will continue to be here for you via private message for any further updates or support.
Kind regards,
The Mweb Team
We apologize for any frustration regarding the refund. We have logged an urgent follow up for an update on the refund status and will continue to be here for you via private message for any further updates or support.
Kind regards,
The Mweb Team
Mweb's replyOfficial
09 Jun 2026, 15:20Hi Naseeba,
Thank you for reaching out and for your patience while waiting for your refund. We understand how frustrating it must be to still be waiting after being advised that it would reflect in your account, especially when there has been no further update.
From our side, we can see that the credit has already been app**** to your Mweb account. We have now requested the Finance Team to urgently follow up on the refund and provide you with direct feedback so you have clarity on the status and next steps.
We will continue to follow up internally to ensure your refund is processed and that you receive the outcome you’ve been waiting for.
Kind regards,
Mweb Team
Thank you for reaching out and for your patience while waiting for your refund. We understand how frustrating it must be to still be waiting after being advised that it would reflect in your account, especially when there has been no further update.
From our side, we can see that the credit has already been app**** to your Mweb account. We have now requested the Finance Team to urgently follow up on the refund and provide you with direct feedback so you have clarity on the status and next steps.
We will continue to follow up internally to ensure your refund is processed and that you receive the outcome you’ve been waiting for.
Kind regards,
Mweb Team
Mweb's reply09 Jun 2026, 15:20
Official
Hi Naseeba,
Thank you for reaching out and for your patience while waiting for your refund. We understand how frustrating it must be to still be waiting after being advised that it would reflect in your account, especially when there has been no further update.
From our side, we can see that the credit has already been app**** to your Mweb account. We have now requested the Finance Team to urgently follow up on the refund and provide you with direct feedback so you have clarity on the status and next steps.
We will continue to follow up internally to ensure your refund is processed and that you receive the outcome you’ve been waiting for.
Kind regards,
Mweb Team
Thank you for reaching out and for your patience while waiting for your refund. We understand how frustrating it must be to still be waiting after being advised that it would reflect in your account, especially when there has been no further update.
From our side, we can see that the credit has already been app**** to your Mweb account. We have now requested the Finance Team to urgently follow up on the refund and provide you with direct feedback so you have clarity on the status and next steps.
We will continue to follow up internally to ensure your refund is processed and that you receive the outcome you’ve been waiting for.
Kind regards,
Mweb Team
NL
Naseeba L's updateReviewer Update
11 Jun 2026, 09:33I want a call, R512 is not what is DUE to me .
This is a ****,.
GET YOUR FINANCE TEAM TO CONTACT ME ASAP.
I WANT WHAT YOU HAVE UNJUSTLY DEDUCTED FROM MY ACCOUNT BEFORE COB TODAY 11.06.2026
This is a ****,.
GET YOUR FINANCE TEAM TO CONTACT ME ASAP.
I WANT WHAT YOU HAVE UNJUSTLY DEDUCTED FROM MY ACCOUNT BEFORE COB TODAY 11.06.2026
NL
Naseeba L's update11 Jun 2026, 09:33
Reviewer Update
I want a call, R512 is not what is DUE to me .
This is a ****,.
GET YOUR FINANCE TEAM TO CONTACT ME ASAP.
I WANT WHAT YOU HAVE UNJUSTLY DEDUCTED FROM MY ACCOUNT BEFORE COB TODAY 11.06.2026
This is a ****,.
GET YOUR FINANCE TEAM TO CONTACT ME ASAP.
I WANT WHAT YOU HAVE UNJUSTLY DEDUCTED FROM MY ACCOUNT BEFORE COB TODAY 11.06.2026
Mweb's replyOfficial
11 Jun 2026, 13:20Hi Naseeba,
Thank you for reaching out. We understand how important it is for you to get clarity on your refund, especially when you’re expecting a specific amount and have deadlines to meet. Situations like this can be stressful, particularly when the figures don’t align with your expectations. That’s not the kind of clarity you should be receiving when it comes to your account and refunds.
After reviewing your account, we can confirm that the credit amount of R512.60 is correct, and here is a breakdown to help explain how this total was calculated:
Openserve credit calculated from (10 Apr 2026 – 13 May 2026): R424.95
Telkom LTE credits calculated from:
29 May 2026 – 31 May 2026: R37.65
1 Jun 2026 – 30 Jun 2026: R419.00
This gives a combined credit of R456.65 for the Telkom LTE service
From this amount, your July subscription fee of R369.00 was deducted:
R456.65 (Telkom LTE credits) – R369.00 (July subscription) = R87.65 remaining Telkom LTE credit
Final total credit:
R424.95 (Openserve credit) + R87.65 (remaining Telkom LTE credit) = R512.60
If you require any further assistance, please send us a direct message on Hello Peter, and we’ll gladly assist.
Kind regards,
Mweb Team
Thank you for reaching out. We understand how important it is for you to get clarity on your refund, especially when you’re expecting a specific amount and have deadlines to meet. Situations like this can be stressful, particularly when the figures don’t align with your expectations. That’s not the kind of clarity you should be receiving when it comes to your account and refunds.
After reviewing your account, we can confirm that the credit amount of R512.60 is correct, and here is a breakdown to help explain how this total was calculated:
Openserve credit calculated from (10 Apr 2026 – 13 May 2026): R424.95
Telkom LTE credits calculated from:
29 May 2026 – 31 May 2026: R37.65
1 Jun 2026 – 30 Jun 2026: R419.00
This gives a combined credit of R456.65 for the Telkom LTE service
From this amount, your July subscription fee of R369.00 was deducted:
R456.65 (Telkom LTE credits) – R369.00 (July subscription) = R87.65 remaining Telkom LTE credit
Final total credit:
R424.95 (Openserve credit) + R87.65 (remaining Telkom LTE credit) = R512.60
If you require any further assistance, please send us a direct message on Hello Peter, and we’ll gladly assist.
Kind regards,
Mweb Team
Mweb's reply11 Jun 2026, 13:20
Official
Hi Naseeba,
Thank you for reaching out. We understand how important it is for you to get clarity on your refund, especially when you’re expecting a specific amount and have deadlines to meet. Situations like this can be stressful, particularly when the figures don’t align with your expectations. That’s not the kind of clarity you should be receiving when it comes to your account and refunds.
After reviewing your account, we can confirm that the credit amount of R512.60 is correct, and here is a breakdown to help explain how this total was calculated:
Openserve credit calculated from (10 Apr 2026 – 13 May 2026): R424.95
Telkom LTE credits calculated from:
29 May 2026 – 31 May 2026: R37.65
1 Jun 2026 – 30 Jun 2026: R419.00
This gives a combined credit of R456.65 for the Telkom LTE service
From this amount, your July subscription fee of R369.00 was deducted:
R456.65 (Telkom LTE credits) – R369.00 (July subscription) = R87.65 remaining Telkom LTE credit
Final total credit:
R424.95 (Openserve credit) + R87.65 (remaining Telkom LTE credit) = R512.60
If you require any further assistance, please send us a direct message on Hello Peter, and we’ll gladly assist.
Kind regards,
Mweb Team
Thank you for reaching out. We understand how important it is for you to get clarity on your refund, especially when you’re expecting a specific amount and have deadlines to meet. Situations like this can be stressful, particularly when the figures don’t align with your expectations. That’s not the kind of clarity you should be receiving when it comes to your account and refunds.
After reviewing your account, we can confirm that the credit amount of R512.60 is correct, and here is a breakdown to help explain how this total was calculated:
Openserve credit calculated from (10 Apr 2026 – 13 May 2026): R424.95
Telkom LTE credits calculated from:
29 May 2026 – 31 May 2026: R37.65
1 Jun 2026 – 30 Jun 2026: R419.00
This gives a combined credit of R456.65 for the Telkom LTE service
From this amount, your July subscription fee of R369.00 was deducted:
R456.65 (Telkom LTE credits) – R369.00 (July subscription) = R87.65 remaining Telkom LTE credit
Final total credit:
R424.95 (Openserve credit) + R87.65 (remaining Telkom LTE credit) = R512.60
If you require any further assistance, please send us a direct message on Hello Peter, and we’ll gladly assist.
Kind regards,
Mweb Team
NL
Naseeba L's updateReviewer Update
11 Jun 2026, 14:05When can I expect my refund
NL
Naseeba L's update11 Jun 2026, 14:05
Reviewer Update
When can I expect my refund
NL
Naseeba L's updateReviewer Update
11 Jun 2026, 14:06I will not pay
NL
Naseeba L's update11 Jun 2026, 14:06
Reviewer Update
I will not pay
NL
Naseeba L's updateReviewer Update
11 Jun 2026, 14:09When can I expect refund in my account
NL
Naseeba L's update11 Jun 2026, 14:09
Reviewer Update
When can I expect refund in my account
Mweb's replyOfficial
11 Jun 2026, 16:01Hi Naseeba,
A request has already been logged for the credited amount to be refunded to your bank account. Once the refund request has been approved, the funds will typically reflect in your account within 3–5 business days, depending on your bank’s processing times.
We’ll continue to follow up internally to ensure your refund is processed and reflects as soon as possible.
Kind regards,
Mweb Team
A request has already been logged for the credited amount to be refunded to your bank account. Once the refund request has been approved, the funds will typically reflect in your account within 3–5 business days, depending on your bank’s processing times.
We’ll continue to follow up internally to ensure your refund is processed and reflects as soon as possible.
Kind regards,
Mweb Team
Mweb's reply11 Jun 2026, 16:01
Official
Hi Naseeba,
A request has already been logged for the credited amount to be refunded to your bank account. Once the refund request has been approved, the funds will typically reflect in your account within 3–5 business days, depending on your bank’s processing times.
We’ll continue to follow up internally to ensure your refund is processed and reflects as soon as possible.
Kind regards,
Mweb Team
A request has already been logged for the credited amount to be refunded to your bank account. Once the refund request has been approved, the funds will typically reflect in your account within 3–5 business days, depending on your bank’s processing times.
We’ll continue to follow up internally to ensure your refund is processed and reflects as soon as possible.
Kind regards,
Mweb Team