Terrible customer service from MWEB

I logged a moving request with MWEB over 6 weeks ago and received a call to assure me that there would be no disruption to my service.Now 6 weeks later,and after spending over R400.00 in airtime,still no resolution.The call centre just transfers you from pillar to post.I had to call Zoom fibre myself only to be advised that ticket ref ZF 000317V is closed! My request was to provide me with a call back and to send a technician to my home with an ONT box.Numerous emails to complaints@MWEB have fallen on deaf ears.