Terrible Customer Service from Mweb

<p>I was under the impression that my issue had been resolved weeks ago but after having my internet cut off last week Tuesday I realised it hadn't: </p> <p>A sales rep signed me up for Mweb and the promotion I signed up for included a free router, free connection and free Vuma Installation. This last item is the problem point. The person I have been dealing with at Mweb adamantly refused to believe that this was the promotion I signed up for. She didn't even consider the notion that possibly I had been given the wrong information (the customer is always right??!) I ended up having to phone the sales rep myself to confirm that the Vuma installation was to be paid by Mweb - which he confirmed. I then phoned Mweb back, but she still would not believe me so I gave her the sales rep's number so she could confirm it with him herself.</p> <p> </p> <p>I didn't hear back from her for a couple of weeks so assumed everything was sorted until my internet got cut and I got a call from her asking if I had sorted everything out with the sales rep and that I would be paying for the Vuma Installation!! When I asked her if she had spoken to him like she said she would she said no. I had to give her his number again. After not hearing back from her I phoned her the next day and she confirmed that she had spoken to the sales rep and he had confirmed that the deal I signed up for included the Vuma installation - so she had escalated it to his manager who was meant to call me (I am still awaiting her call days later after unsuccessfully trying to get hold of her myself). At this point I do not understand why I am still involved and why Mweb has not paid for my installation and reconnected my internet. It has been confirmed that the deal I signed up for included this (whether or not this was incorrect is an internal issue for Mweb and should not concern me)</p> <p> </p> <p>I have had no joy from Mweb and have been told there is nothing I can do from my side but wait for Mweb to call me. My wife works from home and relies on the internet so has been struggling as it is almost a week that we have been disconnected.</p>