Terrible Customer Service for VOIP from Mweb

If I can give Mweb a minus for their VOIP phone service I will give them a -5 Service has been terrible!!! Each time I call them I hold on for about 20minutes!! I have phoned them about 15 times since my Voip phone service isn't working from 5th March and still no service.

My Voip phone which is my business phone has been down since 5 March and the problem is a Technical problem on their side apparently. It is now a month and a half and the problem is still not sorted out and I am losing business because my phone isn't working at all.

They promise to escalute the problem higher but it i now a month and half without a phone service.

I cancelled the service a week ago and went to another service provider. Mweb isn't helpful in porting my number and the new service provider has asked them already a week ago.

The best of all is that they are going to Invoice me for no service for March, April and May!!!!!! 3months and 1 month for cancelling my service.

I find this unfair that I am being charged for a NO SERVICE!!!

Please don't take your business to MWEB.

They have terrible customer service support if it comes to VOIP services.