CM
Colin M
1 reviews | Active since Mar 2023
05 Mar 2026, 16:16
Terrible Customer Service by Mweb
Difficult to speak to a person. Chat app terrible, waited for over an hour. I have an Antivirus through Mweb. I wanted a new activation code. They cannot do that as they no longer support that software. I still have to pay for it but get no support!! I had to make a payment as my debit order did not go through. I got messages and emails to pay. I did that and they still resubmitted the debit order so have a double payment. Terrible service, I will never recommend them!!!
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
05 Mar 2026, 16:42Good day, Colin,
We completely understand how frustrating this must be — especially having to deal with long wait times, limited chat support, and issues with your Antivirus service while also managing unexpected double payments. Situations like this can be stressful and inconvenient, and we recognise the impact it has on your day-to-day experience.
We’ve escalated your account to our Finance Team to review the billing and ensure that the duplicate debit order is addressed correctly.
Our aim is to make sure your account is accurate and that any issues are resolved swiftly. We appreciate your patience while the Finance Team works through this, and they will provide feedback directly once the review is complete. T^
We completely understand how frustrating this must be — especially having to deal with long wait times, limited chat support, and issues with your Antivirus service while also managing unexpected double payments. Situations like this can be stressful and inconvenient, and we recognise the impact it has on your day-to-day experience.
We’ve escalated your account to our Finance Team to review the billing and ensure that the duplicate debit order is addressed correctly.
Our aim is to make sure your account is accurate and that any issues are resolved swiftly. We appreciate your patience while the Finance Team works through this, and they will provide feedback directly once the review is complete. T^
Mweb's reply05 Mar 2026, 16:42
Official
Good day, Colin,
We completely understand how frustrating this must be — especially having to deal with long wait times, limited chat support, and issues with your Antivirus service while also managing unexpected double payments. Situations like this can be stressful and inconvenient, and we recognise the impact it has on your day-to-day experience.
We’ve escalated your account to our Finance Team to review the billing and ensure that the duplicate debit order is addressed correctly.
Our aim is to make sure your account is accurate and that any issues are resolved swiftly. We appreciate your patience while the Finance Team works through this, and they will provide feedback directly once the review is complete. T^
We completely understand how frustrating this must be — especially having to deal with long wait times, limited chat support, and issues with your Antivirus service while also managing unexpected double payments. Situations like this can be stressful and inconvenient, and we recognise the impact it has on your day-to-day experience.
We’ve escalated your account to our Finance Team to review the billing and ensure that the duplicate debit order is addressed correctly.
Our aim is to make sure your account is accurate and that any issues are resolved swiftly. We appreciate your patience while the Finance Team works through this, and they will provide feedback directly once the review is complete. T^