Terrible Customer Service – Avoid MWEB

I’ve had one of the worst experiences with MWEB’s customer service. We moved recently and needed to get our WiFi reactivated — a simple request that has now dragged on for over 8 days with zero resolution. I was on hold twice today, each time for over an hour. The first time, someone eventually answered, but the agent was completely unhelpful. She insisted my wife verify the account, which we did, but then she suddenly stopped responding, pretended not to hear me, and eventually dropped the call. The second time, I waited another full hour only for no one to pick up, and then they closed for the day with no warning. This is not a one-off issue. The same thing happened on Friday. It's been months of struggling to get any kind of proper support. Their customer service is honestly useless — even trying to log a complaint leads nowhere. I would not recommend MWEB to anyone. If you’re considering them as a service provider, save yourself the frustration and go straight to someone like MetroFibre or another more reliable ISP.