LN
Lwandiso N
1 reviews | Active since Nov 2025
11 Sept 2026, 10:26
terrible customer service
extremely dissatisfied with how your support agents handle customer service in your app and your WhatsApp channel . feels like i am chatting with Ai
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Replies (1)
Mweb's replyOfficial
11 Sept 2026, 10:42Hello Lwandiso,
We understand how frustrating it must be when you're seeking assistance and the support experience leaves you feeling unheard or as though you're not engaging with someone who fully understands your concerns. This is certainly not the experience we want our customers to have.We take feedback regarding our support channels seriously, as every customer should feel acknowledged, supported, and confident that their concerns are receiving the attention they deserve. Your comments will be shared with our Service Quality Team for review and improvement.If there's still an outstanding issue that requires attention, please feel free to send us a direct message with the details, and we'll be happy to take a closer look and assist further.
Kind regards,
Mweb Team
We understand how frustrating it must be when you're seeking assistance and the support experience leaves you feeling unheard or as though you're not engaging with someone who fully understands your concerns. This is certainly not the experience we want our customers to have.We take feedback regarding our support channels seriously, as every customer should feel acknowledged, supported, and confident that their concerns are receiving the attention they deserve. Your comments will be shared with our Service Quality Team for review and improvement.If there's still an outstanding issue that requires attention, please feel free to send us a direct message with the details, and we'll be happy to take a closer look and assist further.
Kind regards,
Mweb Team
Mweb's reply11 Sept 2026, 10:42
Official
Hello Lwandiso,
We understand how frustrating it must be when you're seeking assistance and the support experience leaves you feeling unheard or as though you're not engaging with someone who fully understands your concerns. This is certainly not the experience we want our customers to have.We take feedback regarding our support channels seriously, as every customer should feel acknowledged, supported, and confident that their concerns are receiving the attention they deserve. Your comments will be shared with our Service Quality Team for review and improvement.If there's still an outstanding issue that requires attention, please feel free to send us a direct message with the details, and we'll be happy to take a closer look and assist further.
Kind regards,
Mweb Team
We understand how frustrating it must be when you're seeking assistance and the support experience leaves you feeling unheard or as though you're not engaging with someone who fully understands your concerns. This is certainly not the experience we want our customers to have.We take feedback regarding our support channels seriously, as every customer should feel acknowledged, supported, and confident that their concerns are receiving the attention they deserve. Your comments will be shared with our Service Quality Team for review and improvement.If there's still an outstanding issue that requires attention, please feel free to send us a direct message with the details, and we'll be happy to take a closer look and assist further.
Kind regards,
Mweb Team