Terrible customer service

I app**** for uncapped wifi through mweb on the 04/03/2021. My premises already had vumatel fibre installation and mweb only needed to activate their service but it has proven to be such a mission. My order had to be recaptured three times because it was not captured correctly when I initially app****. I have called on numerous occasions and have been given the same reason over and over. I was advised that my activation request was escalated but up until now, I still have no service. Due the poor customer service I have received thus far, I no longer want to continue with mweb and canceling my order has proven to be a mission as well. I do feel as if I am being held hostage by mweb. I need wifi as I am working from home and I do need a reliable service provider. I was told that the issue is on Vumatel's side however I do feel as though mweb did not do enough to escalate my request and I would really just appreciate it if my order was cancelled immediately.