GvdH
Geraldine van der Horst

1 reviews | Active since Oct 2009

14 Feb 2017, 12:53

Terrible Customer Service

<p>I have spent more than an hour on the phone with Mweb and they keep on telling me to contact Telkom. This is so sad to get this level of service when you are trying to moving your ADSL line from Telkom to MWEB!!! Shocking Part is that Telkom is more assisting and making more sense telephonically.</p> <p> </p> <p>AT Mweb you having to deal with people like Abdul Abrahams and Allison Allen who blatently tell you they know everything...your account MUST be in arrear. I said to them I am looking at my statment, Telkom confirmed it's NOT a billing suspension! Geewuz...WHAT A NIGHTMARE!!!</p> <p> </p> <p>MWEB - THIS IS SHOCKING SERVICE!!! REALLY!!!</p>

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Replies (1)
Mweb
Mweb's reply14 Feb 2017, 15:30
Official

Hi Dean123

Thank you for bringing this to our attention.

As per your discussion with our customer care representative, this matter has now been addressed.

Please do not hesitate to contact us should you require any further assistance.

Kind regards
MWEB Client Services