SM
Sydney M
1 reviews | Active since Apr 2026
02 Apr 2026, 10:07
Terrible Customer Service
Terrible customer service, I've been having issues with my fibre since last night. I tried contacting MWeb through their app, no response. I called their customer support line and was on hold for over an hour. I dropped the call because the 'on hold' music is driving me insane, I think I might shoot myself if I ever hear a woodwind instrument again.
It is the second day of the month and I've wasted almost all my minutes on probably the worst customer call line in the country.
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Mweb's replyOfficial
02 Apr 2026, 10:10Hi Sydney, we completely understand how frustrating it is to experience ongoing fibre issues and long hold times, and we take your concerns seriously. Your experience with the call line and app delays is acknowledged, and we want to help resolve this as quickly as possible. To assist you directly and ensure the correct team addresses your issue, please send us a private message (DM) with your account details and a brief description of the problem. Once we have this information, we can escalate your case for prompt attention. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Apr 2026, 10:10
Official
Hi Sydney, we completely understand how frustrating it is to experience ongoing fibre issues and long hold times, and we take your concerns seriously. Your experience with the call line and app delays is acknowledged, and we want to help resolve this as quickly as possible. To assist you directly and ensure the correct team addresses your issue, please send us a private message (DM) with your account details and a brief description of the problem. Once we have this information, we can escalate your case for prompt attention. Kind regards,
The Mweb Team
The Mweb Team