AZ
Ayanda Z
1 reviews | Active since Jul 2019
05 Jun 2026, 10:39
Terrible customer service
Your customer service really sucks. Exactly how are we supposed to contact you guys???? On the 1st of April I sent you guys an email to change my contact details as over the phone it’s impossible to get hold. I did a follow up on the 7th of April and 20th April and I still haven’t received a response from you guys!!! What ****en service is this???? How am I supposed to get my OTP???? Even today (05 June) My call is first in line, it’s been over 30 minutes and I’m still unable to get hold of consultants. Kanti what’s wrong with you people. Why is it so impossible to get help from you😡😡😡😡😡😡😡 Your service sucks
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
05 Jun 2026, 11:36Hi Ayanda,
We understand how frustrating it must be when you’re unable to receive the OTP and at the same time cannot get through to support for assistance. When something as essential as accessing your account is blocked, it can feel very limiting and stressful. This situation has not met the level of accessibility and support you should expect when trying to manage important account changes.
We’re here to help and would like to get this resolved with you as quickly as possible. Please send us a direct message on Hello Peter confirming:
Whether you’re trying to update the cellphone number used for OTP
If you still have access to the new number you want to register
Or alternatively, provide more detail on the account details you’re trying to update
This will allow us to guide you correctly and ensure the necessary changes are handled without further delays.
Kind regards,
Mweb Team
We understand how frustrating it must be when you’re unable to receive the OTP and at the same time cannot get through to support for assistance. When something as essential as accessing your account is blocked, it can feel very limiting and stressful. This situation has not met the level of accessibility and support you should expect when trying to manage important account changes.
We’re here to help and would like to get this resolved with you as quickly as possible. Please send us a direct message on Hello Peter confirming:
Whether you’re trying to update the cellphone number used for OTP
If you still have access to the new number you want to register
Or alternatively, provide more detail on the account details you’re trying to update
This will allow us to guide you correctly and ensure the necessary changes are handled without further delays.
Kind regards,
Mweb Team
Mweb's reply05 Jun 2026, 11:36
Official
Hi Ayanda,
We understand how frustrating it must be when you’re unable to receive the OTP and at the same time cannot get through to support for assistance. When something as essential as accessing your account is blocked, it can feel very limiting and stressful. This situation has not met the level of accessibility and support you should expect when trying to manage important account changes.
We’re here to help and would like to get this resolved with you as quickly as possible. Please send us a direct message on Hello Peter confirming:
Whether you’re trying to update the cellphone number used for OTP
If you still have access to the new number you want to register
Or alternatively, provide more detail on the account details you’re trying to update
This will allow us to guide you correctly and ensure the necessary changes are handled without further delays.
Kind regards,
Mweb Team
We understand how frustrating it must be when you’re unable to receive the OTP and at the same time cannot get through to support for assistance. When something as essential as accessing your account is blocked, it can feel very limiting and stressful. This situation has not met the level of accessibility and support you should expect when trying to manage important account changes.
We’re here to help and would like to get this resolved with you as quickly as possible. Please send us a direct message on Hello Peter confirming:
Whether you’re trying to update the cellphone number used for OTP
If you still have access to the new number you want to register
Or alternatively, provide more detail on the account details you’re trying to update
This will allow us to guide you correctly and ensure the necessary changes are handled without further delays.
Kind regards,
Mweb Team
AZ
Ayanda Z's updateReviewer Update
05 Jun 2026, 11:49Hi my old number is ***
new number is ***
new number is ***
AZ
Ayanda Z's update05 Jun 2026, 11:49
Reviewer Update
Hi my old number is ***
new number is ***
new number is ***
Mweb's replyOfficial
05 Jun 2026, 16:44Hi Ayanda ,
Thank you for your message and for providing more details.
To proceed with updating your contact number for OTP purposes, an OTP update form has been sent to ***. Once you’ve completed the form, please send it along with a copy of your ID to *** for processing.
After submitting the documents, you will receive a reference number. Please share that reference with us via a private message on Hello Peter, and we’ll arrange for the request to be expedited.
Kind regards,
Mweb Team
Thank you for your message and for providing more details.
To proceed with updating your contact number for OTP purposes, an OTP update form has been sent to ***. Once you’ve completed the form, please send it along with a copy of your ID to *** for processing.
After submitting the documents, you will receive a reference number. Please share that reference with us via a private message on Hello Peter, and we’ll arrange for the request to be expedited.
Kind regards,
Mweb Team
Mweb's reply05 Jun 2026, 16:44
Official
Hi Ayanda ,
Thank you for your message and for providing more details.
To proceed with updating your contact number for OTP purposes, an OTP update form has been sent to ***. Once you’ve completed the form, please send it along with a copy of your ID to *** for processing.
After submitting the documents, you will receive a reference number. Please share that reference with us via a private message on Hello Peter, and we’ll arrange for the request to be expedited.
Kind regards,
Mweb Team
Thank you for your message and for providing more details.
To proceed with updating your contact number for OTP purposes, an OTP update form has been sent to ***. Once you’ve completed the form, please send it along with a copy of your ID to *** for processing.
After submitting the documents, you will receive a reference number. Please share that reference with us via a private message on Hello Peter, and we’ll arrange for the request to be expedited.
Kind regards,
Mweb Team