Terrible customer experience

Good day, It is a pity that I am writing this email to you not to commend your service but to express the traumatic experience I have been with your organisation. I made contact with your call centre on 23 November 2022 and finalise my application with your team, see above email. 1. upon my application - I did indicate that there is a fibre box written MicroTek on it.2. I was advised that this belongs to a different service provider and that Mweb will send people to do an installation 3. on 2nd December 2022, your courier company came to deliver a router, I got home and plugged in the router but it did not work since it is not compatible to the fibre box that I have4. I called Mweb and I was told they will send a technician5. on 4 December, the technician arrived and checked the fibre box, he then advised that the router will not work and that Mweb must come and do a new installation6. on 5 December I called Mweb and I was told that I need to be patient since this process takes a while, they will send a person to do an installation7 on 6 December, my account was deducted from the monthly prescription, I called again and I was told they are escalating the matter, and I will receive feedback via email8. on 7 December, I never followed up - waited for Mweb to provide feedback and nothing was forthcomng9. 8 December - I called again and I am told that the request is now out of your turnaround time, that the matter will be escalated via email to the manager and I can only be provided with a ref number for the email10. 8 December late afternoon and still no feedback. I called and ska that it is better if they cancel my contract since no one knows how to resolve the above matter. I just want someone who knows something to fix the problem. Regards