Terrible connection and service.

Every month I have to pay full price for my adsl, my internet has been down numerous times over the past couple of months and I have to struggle with Telkom, cause I can't get hold of Mweb technical support. And they always contact me when I'm at work. There is also no way to contact them again. They can't even give a email address to contact them on. This is annoying!. Fibre is taking forever to roll out. Remember their service was brilliant. So I'm on day 2 without internet and previously I was 2 weeks without internet. This is terrible!. Makes me want to cancel. Can't sit with the same problem on a regular basis. I want a permanent solution.