Terrible Communication - Non Responsive

I canceled my services with MWEB on 26-March 2024. I was told that my line will be released for the new service provider to connect after 30 days. It is now well over that period and they have not released the line and have cut my connection. I have been trying to call them 3 times this morning, 02-05-2024 and was holding for a minimum of 20 minutes each time, to no avail. I need an urgent response because I currently have no Wi-Fi at my residence.