Terrible Billing Practices & Useless Support – Avoid MWEB!

I’ve had the worst experience with MWEB, and I strongly advise anyone considering them to stay far away. After canceling my service and returning the router, as required, they still insist on charging me for it! To make matters worse, they’ve handed me over to collections, damaging my record over an issue that is entirely their fault.

When I tried to resolve this with their support team, they kept referring me to the retentions department, which was useless. If the retentions team couldn’t fix the issue, I was simply told, “There’s nothing more we can do.” So, instead of taking responsibility, they make it my problem and expect me to just pay for a router I already returned. How does that make any sense?

MWEB’s customer service is a complete joke – they pass you around, offer no real solutions, and in the end, they still demand payment for their own incompetence. Instead of helping, they resort to handing accounts over to collections, ruining their customers' credit records.

If you’re thinking about signing up with MWEB, DON’T. Their billing practices are shady, and their support team is beyond useless. Rather go with a provider that actually values its customers instead of ****ming them with unfair charges!