Terrible and slow service

I dont know what sort of system mweb is running. But from signing up to them, and paying the initial fees, it's taking longer than 3 weeks to receive the router. Very kind of them to send a SMS saying they have picked up I haven't used my activated line yet, and they can help me set up my router..... BUT I DON'T HAVE THE ROUTER. And after thousands of calls, no one can tell me where the thing is. If it isn't waiting for me at my place when I get back home tomorrow (Saturday), the next call on Monday will be migrating to another ISP. I don't get the idea that MWEB actually wants customers.