LVdM
Leon Van der Merwe
1 reviews | Active since Mar 2011
01 Jun 2026, 15:05
TERRIBLE AFTER SALES SERVICE
STAY AWAY - the sale is quick but to speak to them again take 2 hours and they never aswer there phones - TERRIBLE SERVICE AFTER SALES
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Replies (3)0
Replies (3)LVdM
Leon Van der Merwe's updateReviewer Update
01 Jun 2026, 15:12WAITING NO FOR 51 MINUTES AND THEN BEEN PUT THROUGH TO ANOTHER DEPARTEMEMENT - TERRIBLE
LVdM
Leon Van der Merwe's update01 Jun 2026, 15:12
Reviewer Update
WAITING NO FOR 51 MINUTES AND THEN BEEN PUT THROUGH TO ANOTHER DEPARTEMEMENT - TERRIBLE
Mweb's replyOfficial
01 Jun 2026, 15:15Hi Leon,
It’s clear how frustrating this experience has been, especially when you’re trying to reach support and are left waiting for extended periods without a response. After‑sales support should be just as accessible and reliable as the sales process, and this is not the experience we want for our customers.
We’d really like the opportunity to assist and get your concern properly addressed. Please send us a direct message on Hello Peter with a brief description of the issue you need help with, and our team will take a closer look and ensure the right team engages to assist.
Kind regards,
Mweb Team
It’s clear how frustrating this experience has been, especially when you’re trying to reach support and are left waiting for extended periods without a response. After‑sales support should be just as accessible and reliable as the sales process, and this is not the experience we want for our customers.
We’d really like the opportunity to assist and get your concern properly addressed. Please send us a direct message on Hello Peter with a brief description of the issue you need help with, and our team will take a closer look and ensure the right team engages to assist.
Kind regards,
Mweb Team
Mweb's reply01 Jun 2026, 15:15
Official
Hi Leon,
It’s clear how frustrating this experience has been, especially when you’re trying to reach support and are left waiting for extended periods without a response. After‑sales support should be just as accessible and reliable as the sales process, and this is not the experience we want for our customers.
We’d really like the opportunity to assist and get your concern properly addressed. Please send us a direct message on Hello Peter with a brief description of the issue you need help with, and our team will take a closer look and ensure the right team engages to assist.
Kind regards,
Mweb Team
It’s clear how frustrating this experience has been, especially when you’re trying to reach support and are left waiting for extended periods without a response. After‑sales support should be just as accessible and reliable as the sales process, and this is not the experience we want for our customers.
We’d really like the opportunity to assist and get your concern properly addressed. Please send us a direct message on Hello Peter with a brief description of the issue you need help with, and our team will take a closer look and ensure the right team engages to assist.
Kind regards,
Mweb Team
Mweb's replyOfficial
01 Jun 2026, 15:15Hello Leon We understand how frustrating it can be when you are unable to get through to support quickly, especially after signing up. That is not the experience we want for you. We can see that our support team was able to connect with you earlier and assist during your call session. Your profile has been worked on, and an order billing issue has been escalated to the relevant team for review and further assistance under ***. Our team will continue to monitor this and ensure you receive feedback as soon as possible. We appreciate you bringing this to our attention and giving us the opportunity to make this right.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Mweb's reply01 Jun 2026, 15:15
Official
Hello Leon We understand how frustrating it can be when you are unable to get through to support quickly, especially after signing up. That is not the experience we want for you. We can see that our support team was able to connect with you earlier and assist during your call session. Your profile has been worked on, and an order billing issue has been escalated to the relevant team for review and further assistance under ***. Our team will continue to monitor this and ensure you receive feedback as soon as possible. We appreciate you bringing this to our attention and giving us the opportunity to make this right.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew