JB
Jano B
1 reviews | Active since Oct 2012
14 Aug 2016, 17:31
Terrible ADSL Connection
<p>We've got an MWEB 4Mbps Uncapped package back in March, but our usable speed averages around 0.5Mbps. They told me that everything seems to be fine on their side, but everything is definitely not fine.</p>
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Replies (2)
Mweb's replyOfficial
15 Aug 2016, 09:21Thank you for taking the time to raise your concerns.
Our customer care team has tried making contact with you regarding the matter, I have escalated this to our technical specialists to investigate and to contact you.
Please provide me a preferred contact number or call back time, in order for us to ensure you are assisted.
We will continue to try and make contact with you through the course of today.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply15 Aug 2016, 09:21
Official
Thank you for taking the time to raise your concerns.
Our customer care team has tried making contact with you regarding the matter, I have escalated this to our technical specialists to investigate and to contact you.
Please provide me a preferred contact number or call back time, in order for us to ensure you are assisted.
We will continue to try and make contact with you through the course of today.
Kind regards
MWEB Client Services
Best regards,
JB
Jano B's updateReviewer Update
15 Aug 2016, 10:19Hi,
Can you please call Mr. W. Vlok on *** after 15:00 today? He's the account holder.
Thank you in advance
JB
Jano B's update15 Aug 2016, 10:19
Reviewer Update
Hi,
Can you please call Mr. W. Vlok on *** after 15:00 today? He's the account holder.
Thank you in advance