TERRIBLE!

Would give zero stars if that was an option! Absolutely the worst customer service experience I have ever had.

I requested a moving home order on 3 December. More than a month later, we are still without internet. No progress. No resolution. No accountability.

I have spent over 4.5 HOURS on hold with the call centre, plus countless hours waiting on live chat and WhatsApp, only to receive the same scripted response every single time:

“This has been escalated and you will receive feedback within 48–72 hours.”

This response has been repeated for over a month.

The so-called “support agents” who interacted with me — Jason, Tamika, Cindy, and Arezona — failed to offer any actual support beyond repeating the same escalation script. None provided follow-up, ownership, or resolution. Each interaction simply led back to the same dead end.

Being without internet for this long is unacceptable. At this point, this is no longer a technical issue — it is a complete breakdown of customer service, internal communication, and accountability.

If you value your time, sanity, or ability to work from home, avoid MWEB at all costs. Once there’s a problem, you are left completely on your own.

Disgraceful service.