TERRIBLE

Good Day,

Is there anyway that anyone competent enough can look into this?

My Wifi wasnt paid for February 2025 because i moved to another subscriber because for some reason MWEb decided to increase their premiums without notifying clients, then when i spoke to Danielle regarding paying what was due to reconnect my services she just told me to pay, i had to ask for Banking details but she never provided and amount even after i asked, then i spoke to Siphokazi who advised the samething but did not advise my about rather swopping to Fibre, after i made payment of R729, siphokazi then tells me she needs to transfer me to sales to recapture my details to activate the SIM again, i got frustrated with waiting for an agent to respond on the chats and left it until Rori called me, he then advised me to rather switch to Fibre as it will take this whole week and next week to get a New Sim card to me,and fibre will be installed by no later than today or tomorrow and i would receive the hardware in this week , I told him that i already paid the R729 so then you guys can allocate the R729 to cover the R249 then i dont need to pay, but he advised that i should pay the R249 because then i will receive all the necesary and have fibre by no later than today or tomorrow (which i just found out was not even ordered yet), then an agent today advised me that MWEB will only allocate payments tomorrow and then place my order and then it will take 48hrs for the installers to come out.

I feel that i was misled and ****** of monies that i would have used on my family as we still have a whole lot of days in April to go before another pay day, im sitting without wifi which i now have to fund on a daily because of your *********** staff and their lack of honesty when speaking to clients.

I feel that my R729 should be refunded to me and the R249 should be kept for the fibre process fee and that everything should be shorted with installation and all by no later than tomorrow or saturday.

I will be posting reviews about the services i have been receiving if i dont receive any feedback