SM
Steve M

1 reviews | Active since Dec 2010

22 Jul 2016, 10:44

Termination of service - ***9

<p>I indicated to Mweb that I no longer need their service. They insist that I should still pay for the service for another month. I told them that I spoke to one of their consultants either late last month or early this month and apparently she never bothered to note our interaction. But that can't be my problem. I want them to immediately terminate their service, I am not using it and I haven't used it for the past 6 months.</p>

0
Replies (1)
Mweb
Mweb's reply22 Jul 2016, 11:12
Official

Thank you for taking the time to raise your concerns.

Our customer care representative has since been in contact with you.

We have escalated this to the relevant department to investigate and to make contact with you.

Kind regards
MWEB Client Services